Field Service Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7amg89

pstrongLocation: Remote, Italy /strongstrong(70–75% across Italy; occasional international travel) /strong /ppstrongReports To: Director of Global Accounts /strong /ppbr / /ppstrongWho We Are /strong /ppAt UE Systems we believe that every person regardless of their industry, company size, experience and budget should have the tools and support to help their facilities operate more efficiently, reliably, and safer. We do this by providing a portfolio of ultrasound solutions designed to be versatile and simple to use. /ppbr / /ppSince 1973 we’ve helped thousands of customers across the world prevent equipment failures, identify energy losses, and return home safe to their families and we are just getting started. Join us as we continue to grow to support our mission in the relentless pursuit of customer excellence. /ppbr / /ppstrongAbout the Role /strong /ppUE Systems is seeking a Field Service Engineer to support the deployment, training, adoption, and ongoing success of UE Systems ultrasound and condition-based monitoring technologies within a major strategic global customer account. /p pThis remote position is based in Italy and requires regular travel (approximately 70–75%) to customer sites throughout the country, with occasional international travel as needed. /p pIn this role, you will work directly with maintenance, reliability, operations, and engineering teams to support implementation, training, coaching, audits, troubleshooting, and the long-term adoption of UE Systems solutions. Through onsite support, technical expertise, and trusted partnerships, you will help customers embed ultrasound technology into daily reliability, maintenance, and lubrication practices. /p pThe ideal candidate is customer-focused, technically capable, and self-motivated, with the ability to work independently in a remote, field-based role. They are confident leading customer training sessions and technical discussions, possess strong troubleshooting and problem-solving abilities, and communicate effectively with stakeholders at all levels. They enjoy working onsite with customers, building trusted relationships with maintenance, reliability, operations, and engineering teams, understanding operational challenges,



and helping customers achieve measurable improvements in equipment reliability and maintenance performance. /p pstrongOur People /strong /ppemThey Own Their Day: /em We do not micro-manage. You are responsible for your region and the customers within it. Our team understands that some days may be longer while some may be shorter and that maintaining the right work-life balance is crucial in a non-traditional workday. /ppbr / /ppemThey Believe in a Team Approach: /emThey can’t be a master of everything. We have built a team based on the culture fit which provided us with a diverse team of varying skillsets and experience. They rely on their team to support them and grow as an individual and as a team. /ppbr / /ppemThey Always Look Through a Customer Lens: /emEvery decision we make is through the lens of our customers. We ask “what is the best decision for our customer” before any decision is made. We put our existing customers before revenue and do not use sale performance as a metric. /ppbr / /ppstrongYour Impact /strong /pulliSupport implementation of UE Systems technologies across customer sites in Italy. /liliDeliver onsite training, coaching, and technical support to maintenance reliability, and operations teams. /liliConduct site assessments, program audits, and follow-up visits to support adoption and customer success. /liliHelp customers apply ultrasound technology for predictive maintenance, reliability improvement, and condition-based lubrication. /liliTroubleshoot technical and application issues related to UE Systems products and software. /liliBuild strong relationships with site-level teams, regional stakeholders, and internal UE Systems colleagues. /liliProvide feedback, reporting, and practical recommendations to improve customer adoption, program maturity, and overall reliability performance. /liliWork closely with internal UE Systems teams, including Global Accounts,



Technical Support, Customer Success, and Sales, to ensure an exceptional customer experience. /liliManage travel schedules, customer priorities, and administrative responsibilities while working independently in a remote field-based role. /liliDocument customer activities, recommendations, and follow-up actions using company CRM. /li /ulpbr / /ppstrongYour Experience /strong /pulli3+ years experience in reliability, maintenance, technical field service, or a similar technical customer-facing role. /liliHands-on experience working with rotating equipment, industrial machinery, or manufacturing processes. /liliExperience delivering technical support, training, or consulting directly at customer sites. /liliExperience delivering technical presentations, workshops, or training sessions to customer groups. /liliExperience supporting enterprise or multi-site customer accounts. /liliExperience using a CRM system (HubSpot preferred) to document customer interactions, manage activities, and maintain accurate customer records. /liliValid driver#39;s license and ability to travel extensively throughout Italy. /liliProficiency with Microsoft Office applications. /liliFluent in Italian. /liliProfessional proficiency in written and verbal English communication skills. /li /ulpbr / /ppstrongNice to Have /strong /pulliExperience using ultrasound inspection technologies or other predictive maintenance tools. /liliDegree or technical qualification in engineering, industrial technology, maintenance, or a related discipline. /liliIndustry certifications related to reliability or predictive maintenance (e.g., vibration analysis, thermography, lubrication, reliability engineering). /liliExperience working in an international or multicultural business environment. /li /ulpbr / /ppstrongWhy Join Us? /strong /ppWe are in the process of radically transforming our business in a way that will redefine our company and our place in the market, making this one of the most exciting times in UE Systems history. There is more opportunity than ever before for our people to join the UE family as we expand our business to become a world-class purpose-driven, digitally-led ultrasound solution provider and we need your help to achieve this. /p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7amg89