Aftersales Technical Assistant

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7amk0e

p We're looking for an: p Aftersales Technical Assistant (Level 2) /pp MISSION /pp As part of Stellantis' Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles. /pp Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network. /pp This position directly contributes to reducing workshop return rates, repair times, and overall customer costs. /pp MAIN ACTIVITIES: /pulli Provide expert remote support to dealers on complex vehicle technical cases. /lili Handle and resolve technical assistance tickets, ensuring timely and accurate responses. /lili Undertake field missions based on issue complexity, supporting dealers directly when required. /lili Assist Country Technical Delegates during assignments when Lead Assisters are unavailable. /lili Monitor open technical assistance cases globally (within assigned vehicle perimeter) to identify recurring issues and initiate discussions with the Assister Leader and Vehicle/Component Coordinators. /lili Ensure service continuity by managing tickets or activities for absent colleagues when needed.



/li /ulp TECHNICAL REQUIREMENTS: /pulli Technical Diploma or Bachelor's degree in Engineering /lili3-5 years of experience in a related technical field. /lili Knowledge of the ENGLISH language (at least B1/B2 level) - Required /lili Solid practical and theoretical knowledge of automotive technology. /lili Strong analytical and reporting abilities. /lili Experience using diagnostic tools (e.g., Diagbox, WiTech) and interpreting wiring diagrams. /lili Strong customer focus and cost awareness. /lili Excellent organizational and coordination skills within cross-functional teams. /lili Effective communicator — both written and verbal — with strong interpersonal skills. /lili Self-motivated and able to manage time and priorities independently. /li /ulp OFFER /pulli Salary range: from €34.000 to €38.000, that will be defined depending on the level of adherence of the candidate to the job requirements /lili Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area. /li /ulp Please, submit your CV in English language. /pp Location: Rivalta di Torino /p /p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7amk0e