IT Help Desk

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7andur

All Jobs > IT Help Desk & Cybersecurity Compliance Manager
IT Help Desk & Cybersecurity Compliance Manager
Masterbilt Inc. is seeking a hands‐on IT Help Desk & Cybersecurity Compliance Manager to support day‐to‐day IT operations across all company locations while assisting with cybersecurity and CMMC Level 2 compliance efforts.
This role is help desk‐focused, serving as the primary point of contact for employee IT support, new‐hire technology setup, system access, and ongoing maintenance. In addition, this position supports cybersecurity documentation, user compliance, and coordination with external IT providers to ensure Masterbilt remains compliant with CMMC Level 2 and government contract requirements.
The ideal candidate enjoys helping people, troubleshooting technology, staying organized, and supporting a secure IT environment in a manufacturing setting.

Key Responsibilities

IT Help Desk & Employee Support (Primary Focus)
Serve as the first point of contact for all internal IT support requests across all Masterbilt locations
Set up computers, accounts,



and system access for new hires on their first day
Perform employee onboarding and offboarding IT tasks, including:
Email and system access
MFA setup
Troubleshoot hardware, software, printer, and network access issues
Coordinate repairs, replacements, and updates for employee devices
Manage operating system updates, patches, and routine maintenance
Maintain IT ticket tracking, prioritization, and resolution
Maintain IT asset inventory and lifecycle documentation

Cybersecurity & Compliance Support (Secondary Focus)
Support CMMC Level 2 and NIST 800‐171 compliance efforts
Assist with maintaining:
System Security Plan (SSP)
POA&M;
Evidence and documentation repositories
Enforce security best practices for:
Access control
MFA usage
Support employee cybersecurity training and annual compliance acknowledgments
Assist with vendor coordination for cybersecurity tools (EDR, patching, logging, etc.)

Act as the internal

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7andur