High End Client Development Director

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7anezw

Posizione Within the **High Jewelry & Haute Horlogerie Department**, based in **Rome**, we are looking for a **High End Client Development Director**. S/He will manage and develop a team of 3/4 people and animate the community of HE Client Development Managers/ HE Managers on HE clienteling related topics in the different markets. Responsabilità del lavoro **Key Accountabilities**:
**HE client portfolio management & development**
- Drive and generate turnover through the definition, budgeting and implementation of the HE clienteling strategy, targeting both existing and new clients through elevation, retention, conversion and recruitment/ networking.
- Leverage client portfolio analysis to set global clienteling objectives and priorities.
- Oversee the management of the HE client database to ensure data accuracy and quality; partner with Central CRM, IT & Data Compliance teams to further develop and optimize the HE client portfolio management ecosystem (reporting & HE client management IT tools). **HE client experience enhancement & HE client journey planning**
- Instill a structured, client-centric mindset within the global team, focusing on building long term relationships with HE clients.
- Partner with relevant stakeholders at both global and local levels to define/ coordinate exceptional international and local experiences for HE clients.
- Build up our ‘go to market’ and follow-up capacity to ensure the definition of effective clienteling action plans on priority client clusters and individualized client journey plans at market level.




- Work on market adoption of the new methodologies, processes and tools (both quantitative and qualitative). **International HE Events**
- Define the right client targeting and drive the client selection process to international events.
- Act as a key stakeholder in the design of international HE events, in partnership with Central Events/Trade Marketing Teams, to ensure elevated client experience, meet sales targets and align future initiatives with client expectations.
- Work closely with global and local teams during International HE events preparation.
- Regularly review top HE client data & event performance to inform future event planning. Profilo **Qualifications/Professional Capabilities**: - University degree in Business Management, or related field.
- Proven experience in client development (minimum 10 years), preferably in luxury and/or jewelry in a global context. Previous experience with Asian market will be considered a plus.
- Strong project management skills and experience.
- People management experience.
- Fluent in English and Italian. Knowledge of French will be considered a plus. **Personal Competencies**: - Business Awareness
- Client Orientation
- Proactive Approach
- Planning & Organization Skills
- Effective Communication and Interpersonal Skills, with the ability to build relationships at all levels
- Attention to Details
- Negotiation
- Flexibility
- JOB NUMBER** **BULG08915**: - COUNTRY / REGION** **Italy**: - CITY** **Roma**: - CONTRACT TYPE** **Permanent**:

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7anezw