Customer Experience And Front Office Representative
Pubblicato il 04-08-2026 - D-Marin | The Selection of Premium Marinas in Venezia
pb Role purpose: /bp Ensure a flawless and effortless customer experience to current and potential customers of the marina.
/ppb Key accountabilities Decision ownership /b /pulli Be the primary point of contact for current and potential customers to address and resolve issues in an effortless way /lili Ensure a delightful, seamless arrival and departure for our guests /lili Provides information regarding the marina and the different offerings /lili Handles all customers' compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction /lili Acts as an intermediate between sailors and customers prior to the arrival to the marina /lili Proceeds with the check in of the boats and ensures all boat documents are aligned with internal processes and legislation /lili Handles all check in and details of customers in the relevant Customer Relationship system /lili Processes customer transactions and may take payments following established policies and procedure /lili Maintains customer data in the system /lili Replies to customer queries and sends price quotations in line with relevant policies /lili Process phone /email and internet guest reservations.
/lili Troubleshoots and resolves issues in a timely and professional manner /li /ulp Sta pensando di candidarsi per questo lavoro?
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brpb Core Competencies, knowledge and experience /b /pulli Customer Service attitude /lili Organisational and planning skills /lili Ability to prioritise tasks effectively /lili Attention to detail and problem-solving skills /lili Excellent communication (written and verbal) and presentation skills /lili Negotiation skills /lili High resilience /lili Strong interpersonal skills, a proven team player with a "can do" attitude /lili A creative mind with an ability to suggest improvements /li xrdbqlu /ul pb Must have professional / technical qualifications /b /pulli High Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) /lili Fluency in English – verbal and written /lili A second language will be highly appreciated /lili Professional degree/ additional qualification as an administrative assistant /lili University degree will be considered a plus /li /ulpb Key Performance Indicators /b /pulli NPS /lili Customer requests Conversion rate /lili Customer complaints /li /ulpb Salary /b /pp*****k annual gross salary + premio /p /p /p