Help Desk Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7arfbv

pb Zenith Global /b , now part of IQ-EQ, a leading global investor services group, is a financial intermediary pursuant to Article 106 of the Italian Banking Act (TUB), specialised in structured finance transactions.
Founded in ****, Zenith Global manages more than 300 securitisation special purpose vehicles (SPVs) and approximately €50 billion in assets in its role as Master Servicer.
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brp With more than 220 professionals across its Milan and Rome offices — with women representing over 63% of the workforce and 80% of management — in **** Zenith Global obtained the UNI/PdR 125:**** b Gender Equality Certification /b and was recognised as a b Great Place to Work /b for two consecutive years, in **** and ****.
Since ****, the company has maintained the highest "Strong" rating assigned by SP Global Ratings.
/p p A market leader in real estate securitisations with over 60% market share, Zenith Global has also continued to innovate by developing, as a proof of concept, the first securitisation transaction using blockchain technology.
Zenith Global performs all roles and activities connected with a securitisation transaction, from the incorporation of special purpose vehicles (SPVs) and their administrative, accounting and corporate management, to cash and payment services, as well as Master Servicing, Back-up Servicing, credit portfolio management, regulatory activities and structuring services.
/p p Zenith Global puts people at the centre, championing continuous development, diversity, inclusion and gender equality—core values of its corporate culture.




/p p To strengthen its b IT /b team, Zenith Global is seeking an b Help Desk Specialist /b to provide technical support to all employees and ensure the efficient operation of the company's IT services.
/p pb Key Responsabilities: /b /pulli Manage support requests through the ticketing system, ensuring timely and accurate resolution.
/lili Provide first- and second-level technical support for hardware and software issues.
/lili Install and configure laptops and smartphones for new and existing employees.
/lili Support the installation and configuration of workstations, networks, printers, and other peripherals.
/lili Monitor system performance and apply software patches and updates.
/lili Deliver high-quality back-office IT support to meet the needs of internal users.
/lili Configure and manage VPN connections.
/lili Train and support end users in the effective use of software and technology.
/lili Assist the IT team with infrastructure management and the resolution of technical issues.
/li /ul pb Preferred Qualifications: /b /pulli High school diploma and/or Bachelor's degree in Information Technology, Computer Science, or a related technical field.
/lili Strong knowledge of Windows Client and Windows Server operating systems,



as well as end-user productivity applications (Microsoft Office, email clients, web browsers, Adobe Acrobat, etc.).
/lili Basic knowledge of networking concepts (TCP/IP), firewalls, and core network services.
/lili Good knowledge of iOS and Android operating systems.
/lili Good knowledge of Microsoft 365.
/lili Good knowledge of Microsoft Azure (Microsoft Entra ID).
/lili Experience with Microsoft Intune and Windows Autopilot.
/lili Experience configuring Microsoft Outlook email accounts and troubleshooting related issues.
/lili Experience using IT ticketing and service management tools.
/lili Previous experience in a similar IT Help Desk role.
/lili Good command of the English language.
/lili Strong problem-solving abilities.
/lili Analytical mindset.
/lili Customer- and user-oriented approach.
/lili Team player with excellent collaboration skills.
/lili Willingness and flexibility to independently learn new technologies.
/li /ul pb Who We Are Looking For: /b /pp We are looking for professionals with previous experience as an b IT Help Desk Specialist /b in a structured corporate environment, who are passionate about delivering excellent technical support and providing a high-quality service to internal users.
/p pb What we offer: /b /pulli A role in a dynamic, growing and inclusive environment, with flexible working and the option to work remotely up to three days per week.
/lili The opportunity to develop and strengthen specialised technical skills.
xrdbqlu /lili The opportunity to work closely with structured finance specialists and analyse securitisation transactions from the structuring phase onwards.
/li /ul /p /p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7arfbv