Health Innovation, Account Manager
Pubblicato il 04-08-2026 - EVERSANA Life Sciences in Milano
ppEVERSANA INTOUCH® is a leading full?service, global healthcare agency serving the life sciences and pharmaceutical industries.
We provide next?generation creative and media services, enterprise solutions and data analytics services for clients.
/p pWe combine the power of world?class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers.
/p pWe get fired up when people talk about getting—and staying—healthy.
That's where we find our inspiration: in the very human experiences of patients, doctors, and even each other.
Then, we collaborate on ways to make caring for one's health more achievable, connecting patients and physicians with the information and tools they need.
/p pAnd as a part of EVERSANA, a pioneer in next?generation commercial services, we connect dots that other agencies can't, helping drive commercialization success.
/p pOur nine affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Healthware, EVERSANA INTOUCH Medical Communications, EVERSANA INTOUCH Market Access, EVERSANA INTOUCH Media and EVERSANA INTOUCH TTC.
/p h3Job Description /h3 pWe are seeking a highly motivated Account Manager to join our growing Health Innovation team.
/p pIn this client?facing role, you will be responsible for managing and expanding strategic relationships with clients while driving the development and delivery of strategic consulting and projects.
Working alongside multidisciplinary experts across strategy, medical affairs, market access, technology, policy, communications, and innovation, you will play a key role in driving both client success and growth.
/p pYou will support pharmaceutical, biotechnology, medtech, digital health company, healthcare providers and institutional stakeholders in designing and implementing healthcare innovation initiatives across digital health, patient engagement, artificial intelligence, connected care, and innovative models of care.
/p pThis position offers a unique opportunity to make a real impact – both in the lives of patients and in shaping the future of health – within a dynamic and fast?growing environment.
/p h3ESSENTIAL DUTIES AND RESPONSIBILITIES /h3 h3Client Relationship Management /h3 ul liServe as a primary point of contact for assigned clients, building trusted relationships.
/li liUnderstand client business objectives, challenges, and strategic priorities to proactively identify opportunities for support and growth.
/li liTranslate market, healthcare system, and stakeholder insights into actionable recommendations.
/li liEnsure high levels of client satisfaction through effective communication, responsiveness, and project oversight.
/li liManage ongoing client engagements and coordinate activities across multidisciplinary project teams.
/li liSupport account planning activities, including client mapping, stakeholder engagement, and growth strategies.
/li /ul h3Project Management Delivery Excellence /h3 ul liManage multiple concurrent projects while maintaining high standards of execution and client service.
/li liLead the planning, execution, and successful delivery of client projects.
/li liDefine project scope, objectives, timelines, deliverables, governance structures, and resource allocation in alignment with client expectations.
/li liMonitor project progress, budgets, milestones, risks, and dependencies to ensure projects are delivered on time, within scope, and within budget.
/li liFoster effective collaboration and coordinate multidisciplinary teams including strategists, medical experts, consultants, analysts, communication specialists, and external partners.
/li liFacilitate project governance meetings, status updates, steering committees, and client review sessions.
/li liIdentify and mitigate project risks, escalating critical issues when appropriate and implementing corrective actions when necessary.
/li liEnsure the consistent quality and accuracy of project outputs and client deliverables.
/li liEstablish and track project KPIs and success metrics, providing regular performance reporting to clients and internal leadership.
/li liEnsure compliance with relevant healthcare, regulatory, quality, and data privacy requirements where applicable.
/li /ul h3Account Growth /h3 ul liIdentify opportunities to expand assigned clients and contribute supporting account development strategies and strategic partnership initiatives.
/li liSupport proposal development, pitch preparation, and commercial discussions with prospective and existing clients.
/li liCollaborate with internal teams to develop innovative solutions aligned with client needs and market opportunities.
/li /ul h3EXPECTATIONS OF THE JOB /h3 pTravel: not frequent – domestic and international.
/p pHours: minimum 40 hours per week.
/p h3Qualifications /h3 h3MINIMUM KNOWLEDGE, SKILLS AND ABILITIES /h3 h3Required /h3 ul liBachelor's or Master's degree in business administration, marketing or a similar field.
/li li3–5 years of experience in account management roles.
/li liStrong understanding of healthcare ecosystems, healthcare innovation, and industry dynamics.
/li liDemonstrated ability to manage client relationships and multiple projects simultaneously in a fast?paced environment.
/li liStrong project management skills, including planning, budgeting, resource allocation, timeline management, risk mitigation, and quality control.
/li liStrong business acumen and experience identifying opportunities, supporting commercial initiatives, and contributing to revenue objectives.
/li liExperience developing client proposals, project scopes, statements of work, and commercial recommendations.
/li liExperience managing project budgets, financial tracking, and resource allocation.
/li liExcellent interpersonal, communication, presentation, and stakeholder management skills.
/li liAdvanced proficiency in Microsoft PowerPoint and Excel, with the ability to develop executive presentations and client?ready deliverables.
/li liStrong organizational skills, attention to detail, and ability to work both independently and collaboratively within multidisciplinary teams.
/li liHigh level of autonomy, accountability, and results orientation.
/li liFluency in both Italian and English is essential.
/li /ul h3Additional Information /h3 pFrom EVERSANA's inception, Diversity, Equity Inclusion have always been key to our success.
We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry.
Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity.
All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
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