Business Networks Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ateje

ppBusiness Networks Support Engineer /p pTP-Link Italia is seeking an independent, energetic technology-driven professional to become a part of our Italy local based Business Network Support Engineer.
This position will focus on our SMB/Enterprise product lines and our global business customers.
This is a L2 engineer who will be there to support Level 1 Support Specialists that serve as the first point of contact.
For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner.
Additionally, they document support tickets, expand complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements.
One should have great knowledge of business level networking.
/p h3Responsibilities: /h3 ul liHandle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers.
/li liDeliver remote and on-site technical support for troubleshooting and resolving product issues.
/li liAnalyze technical requirements for customer bids and proposals.
/li liDesign and deliver solutions based on TP-Link products that meet customers and business objectives.
/li liCollaborate with sales and engineering teams to ensure successful implementation of solutions.
/li liWork directly with key Italy customers to address inquiries, ensure satisfaction, and build long-term relationships.
/li liCoordinate with L3 Support teams (RD, testing, product) to diagnose and resolve advanced technical challenges.
/li liDeliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise.




/li liConduct technical training for external customers to help them better understand and utilize products.
/li liUpdate and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions.
/li liGather feedback from customers regarding product performance and usability.
/li liParticipate in the validation and testing of new products to ensure technical readiness for market entry.
/li /ul h3Qualifications: /h3 h3Education Experience: /h3 ul liBachelor's degree in computer science, Information Technology, Telecommunications, or a related field.
/li li3+ years of experience in technical support, enterprise network solutions, or a related role.
/li /ul h3Technical Skills: /h3 ul liStrong understanding of networking protocols and network architectures.
/li liHands-on experience with enterprise level networking devices, including routers, switches, and wireless access points.
/li liProficiency in analyzing logs, packet captures, and designing technical solutions.
/li liExperience with bid analysis and crafting technical solutions for enterprise customers is a plus.
/li /ul h3Skills: /h3 ul liExcellent written and verbal communication skills in English/Italian.
/li liStrong customer service mindset with a proactive approach to problem-solving.
/li liAbility to work collaboratively with cross-functional teams.
/li liRespond to urgent cases, including those requiring attention outside of regular working hours.
/li liRelevant certifications such as CCNA, CCNP, or equivalent certifications.
/li liExperience providing training to internal teams and external customers.
/li liFamiliarity with technical support for enterprise-level clients.
xrdztoy /li liExperience in ticketing system such as Zendesk.
/li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ateje