Local Area Technician
Pubblicato il 04-08-2026 - Liberty Specialty Markets in Milano
Job Title: Operations Technician
Operations
Type: Permanent
Gross Annual Salary within the indicative range of 30,******,000 Euros, depending on skills and experience
s To provide onshore operational support to the underwriting team
~ Acts as the daily liaison between the country Underwriters, Claims Handlers, Credit Control Specialist and the Global Shared Services Organization (GSS) and broke
~ rsContacts the Shared Services Organization in case of customer/broker requests or urgent issues on behalf of the underwriting and claims team
~ Review and field all Level 1 processing queries and request for additional information not resolved by Underwriters or Claims Handlers (Level 0 completed by GSS teams
~).
Review and field all Level 1 QA/QC queries and respond proactively to resolve and identify root cause analysis.
Feeding back continuous improvement opportunities to the team.
(Level 0 completed by GSS and/or QA/QC team
~ s)Level 1 policy subjectivities follow up to local brokers (i.e. phone), (Level 0 completed by GS
~ S)Field and respond to all onshore MNP administrative queries and requirements from brokers, collaborating with the Global LSM MNP Operations and GSS team as required.
(Local languag
~ e)Field and respond to all onshore coinsurance administrative queries and requirements from brokers, collaborating with the Global LSM MNP Operations and GSS team as required.
(Local languag
~ e)Assist with oversight and coordination of all local language policy issuance and/or queries, working closely with GSS teams/offshore centres.
(Local languag
~ e)Help with calculation and understanding of any complex local taxes and duties, as elevated by underwriters and/or GSS teams/offshore centres.
(S)Has knowledge of local ways of working and regulations,
supports local underwriters and claims handlers with processes and procedures as require
~ Full knowledge and support on questions on the One EU processes and LSM Workflow Management System (called DOT
~).
Act as local country advocate and guide ensuring adherence to One EU processes and procedures.
Act as a point of enquiry for all new users on One EU processes and procedur
~ esResponds positively when data quality issues are identified within his/her work, and takes corrective actions in timely manne
~ r.Help create reports and provide statistical information from data gathered via MI Dashboard and branch reports for Country Business Operations Managers or teams as requeste
~ Assist in user acceptance testing when various system changes implemente
~ Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity.
These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowin
Operations/underwriting assistant experience within the insurance indu
illsGood MS Office skills such as Excel and Powerp
inesAbility to work in collaboration with a diverse set of teams and cult
Language skills: fluent in English and Ita
lianAbility to work independently and use their own initia
We offer a breadth of world-class insurance and reinsurance services to brokers and insurers in all major ma
We bring this to life for our colleagues t
Promoting diversity, equity, and inclusion (DEI).
Reinforcing that collaborating together to share our unique perspectives helps us make better decisions, deliver innovative solutions, and pursue our ambitiou