It Proximity Team Leader

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7aunb4

Experteer OverviewIn this role you lead the Field Services & Support (FSS) Proximity team for Retail and Corporate across Italy, reporting to the IT Support Manager Italia.
You ensure high-quality on-site and remote IT service, drive regional evolution of the FSS organization, and support business-driven initiatives like store openings, refurbishments, and events.
You collaborate with Group IT and stakeholders in a complex international context to deliver value-aligned IT support.
Retribuzione / BenefitsLead and coach a small team (roughly 10 people) across geographic area; set objectives and appraisals
Organize shifts to ensure required coverage and liaise with Local HR
Contribute to budget inputs and hardware/maintenance planning; suggest budget changes
Define and execute project/activities roadmap; allocate resources with the Project Manager
Monitor delivery and support; report KPIs and ensure operational excellence
Promote Group IT standards and best practices; align with FSS and ITIL processes
Ensure incident, change, and asset management practices via Service Management tools




Collaborate with regional peers, Group IT Support, and business stakeholders in an international environment
Capture activities from relevant entities and align with Group IT project management methodology
Follow and evolve Group IT standards in service delivery
ResponsabilitàWindows OS, MacOS, Android, iOS proficiency
MS 365 suite expertise (Teams, SharePoint, OneDrive)
Device MDM knowledge (Workspace ONE, Intune)
Active Directory and identity tools (Saviynt a plus)
xysqumeNetworking basics (Cisco); Teams PSTN voice solutions
Experience in luxury retail is a plus
Project Management Certification (PMI, Prince) and Agile a plus
Service Management knowledge: ServiceNow or similar, ITIL processes (incident/change/problem/asset)
Languages: Italian native, English fluent; French a plus
Strong communication, analytical skills, and proactive, team-oriented mindset
Requisiti fondamentaliannual premio plan
meal vouchers
welfare benefits
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7aunb4