Experteer OverviewIn this role you support diagnostic hardware systems and related peripherals to ensure high product performance and customer satisfaction.
You work within a European service context, combining remote and on-site assistance to resolve complex hardware issues.
You will deepen product knowledge, drive service improvements, and act as a technical bridge between customers and engineering.
The position offers a chance to contribute to life?science diagnostics while collaborating across a cross?functional team.
You will be driven by delivering reliable solutions and proactive service, with meaningful impact on patient outcomes.
Retribuzione / BenefitsProvide expert-level technical support for diagnostic hardware systems and peripherals
Respond to customer inquiries via remote or on-site visits to escalate to local engineers as needed

Maintain deep knowledge of the diagnostic hardware product line, including specifications and common issues
Monitor support metrics to identify trends and opportunities for service efficiency and cost improvements
ResponsabilitàMinimum 3 years of experience xysqume in technical support for hardware systems in diagnostics or medical devices
Strong understanding of installation, maintenance, troubleshooting, and repair of diagnostic hardware
Excellent problem?solving skills with the ability to diagnose complex hardware issues
Strong verbal and written communication skills in English and Italian
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