Technico supporto it
Pubblicato il 06-08-2026 - HCLTech in Sasso Marconi
Job Summary
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The Desktop Engineer is responsible for providing technical support, troubleshooting, maintenance, and administration of end‑user computing devices, applications, operating systems, and peripheral equipment.
The role ensures smooth IT operations, timely issue resolution, and high‑quality support for business users across the organization.
Key Responsibilities Provide first‑level and second‑level technical support for desktops, laptops, printers, scanners, mobile devices, and other IT peripherals.
Install, configure, upgrade, and troubleshoot Windows operating systems, Microsoft Office applications, antivirus tools, VPN clients, and business applications.
Diagnose and resolve hardware, software, network connectivity, and user access‑related issues within defined SLA timelines.
Perform imaging, deployment, asset tagging, inventory updates, and lifecycle management of end‑user devices.
Support user onboarding, off‑boarding, system setup, profile configuration, and access coordination as per organizational standards.
Coordinate with network, server, security, application, and vendor teams for issue escalation and resolution.
Maintain accurate incident, service request, and change records in the ITSM tool with proper troubleshooting notes and closure details.
Ensure compliance with IT security policies, patching standards, endpoint protection, and data protection guidelines.
Provide remote and onsite support to users while maintaining professional communication and customer service standards.
Participate in IT projects such as hardware refresh, OS migration, software rollout, office setup, and infrastructure upgrades.
Required Skills Strong knowledge of Windows 10/11 operating systems and desktop troubleshooting.
Hands‑on experience with laptop, desktop, printer, and peripheral hardware support.
Good understanding of Active Directory, user account management, group policies, and access permissions.
Experience with Microsoft 365, Outlook, Teams, One Drive, and Share Point support.
Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, Wi‑Fi, LAN, and VPN.
Familiarity with ITSM tools such as Service Now, Remedy, Jira Service Management, or similar platforms.
Ability to follow ITIL processes for incident, request, problem, change, and asset management.
Excellent communication, documentation, problem‑solving, and customer‑handling skills.
Fluent in Italian and English.
Qualifications and Experience Diploma or bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Minimum 2 to 5 years of experience in desktop support, end‑user computing, or IT service desk operations.
Experience supporting enterprise environments,
remote users, VIP users, and multi‑location business operations is an added advantage.
Maintain high first‑contact resolution and ticket closure quality.
Ensure timely response and resolution as per SLA commitments.
Demonstrate ownership, accountability, and professionalism while handling user issues.
Support business continuity by minimizing downtime and improving end‑user productivity.
Follow standard operating procedures, security guidelines, and escalation processes.
Competitive compensation and benefits include up to 20 days’ vacation per year, various insurances such as Term life and Business Travel insurance, and statutory benefits applicable in the country.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
Total Wellbeing is our focus.
Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion – CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
Equal Opportunity Employer
HCL is an equal opportunity employer. xkiyazw
All qualified applicants will receive equal consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.