Order Management & Operations Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7awf83

Role OverviewThe Order to Cash Specialist executes the day-to-day Order to Cash activities for dealer, distributor, and export customers across the Export markets.
The role supports order processing, customer support, invoicing, credits, returns, and shipment coordination while ensuring accurate and timely execution of orders from entry through invoicing.
The specialist works closely with Sales, Logistics, Distribution, Finance, and the Order to Cash Supervisor to ensure orders are processed accurately, customers are supported proactively, and shipments and invoicing are completed on time, delivering a high level of customer service and operational execution consistent with a premium or luxury brand experience.
Key ResponsibilitiesOrder Management & ExecutionEnter and manage sales orders for dealer, distributor, demo, and marketing.
Ensure orders are entered accurately, released appropriately, and shipped on time.
Monitor open orders and backlog, and help resolve order holds, stock issues, and credit blocks.
Coordinate with Logistics on shipment scheduling and delivery status.
Provide shipment tracking, order status updates, and proactive communication to customers and Sales teams.
Maintain order status reports and backlog tracking tools.
Customer & Commercial SupportRespond to dealer, distributor, and customer inquiries related to orders, shipments, invoicing, and returns.
Support new customer onboarding and order flow setup.
Maintain customer master data and account records in ERP systems.
Inventory,



Backlog & Supply Chain CoordinationWork with Demand Planning and Supply Planning teams to monitor inventory availability and expected ship dates.
Provide visibility to Sales teams on inventory and order status.
Credit, Invoicing & Cash Flow SupportEnsure invoices are generated accurately and on time.
Process credit and rebill transactions and support pricing adjustments and corrections.
Process dealer and distributor credits after validating required documentation.
Help manage credit blocks and support cash collection follow-up where needed.
Returns, Export & DocumentationProcess return authorizations and coordinate return shipments.
Prepare commercial invoices and export documentation for international shipments.
Process & ReportingMaintain order, shipment, backlog, and credit tracking reports.
Support process improvement initiatives and system improvements.
Follow standard operating procedures and support documentation updates.
Escalate recurring issues related to orders, invoicing, shipping, or credits.
Skills & ExperienceExperience in Order Management, Customer Service, Sales Administration, or Order to Cash operations.
Experience supporting dealer, distributor, export, or B2B customers preferred.
Strong attention to detail and organizational skills.
Strong communication and customer service skills.
Ability to work across Sales, Logistics, Finance, and Supply Chain teams.
Experience with export documentation a plus.
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Business English (verbal and written) is required.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7awf83