04 ago - Milano
FBK
p FBK is redefining how Life Sciences Healthcare companies manage public tenders.
p Interessato/a a questo ruolo?
Può trovare tutte le informazioni pertinenti nella descrizione qui sotto.
brp Our AI-powered platform brings the entire tender lifecycle into one place — from finding and qualifying opportunities to coordinating submissions, and tracking results.
/p p By automating repetitive work and structuring critical tender information, we help commercial and tender teams move faster, collaborate more effectively, and focus their efforts on the opportunities that matter most.
/p p We're looking for an Engagement Manager to help more organizations transform how they manage and win public tenders /p pb What's in it for you /b /pulli A product that's actually used and valued by global companies /lili Cross-functional teams with real ownership and fast feedback /lili A front-row seat in how AI is changing enterprise software /lili The opportunity to work closely with customers and help them improve real business processes /lili A clear path to grow your skills and take on more responsibility /lili Flexibility, support, and people who love building things that matter /li /ul pb The team /b /pp You will collaborate with Business Analysts to understand customer requirements and tender management processes, with Product and Engineering to support solution delivery, and with /p p Customer Success and Account teams to ensure a smooth customer experience before, during, and after implementation.
/p p Expect real onboarding, ongoing mentoring, and the opportunity to grow in a role that combines customer engagement, project coordination, business process understanding, and software adoption.
/p p You'll work in an environment where AI isn't a buzzword, but part of how we improve workflows, reduce manual work, and help customers make better decisions.
/p pb The work you'll do /b /pulli Coordinate customer implementation projects from kickoff to rollout, making sure scope, timelines, responsibilities, risks, and next steps are clear /lili Collaborate with clients and key stakeholders to understand their tender management needs, business objectives, current processes, and adoption priorities /lili Facilitate requirement gathering sessions, customer workshops,
solution proposal presentations, and feature demonstrations /lili Work closely with Business Analysts, Product, Engineering, UX, QA, Customer Success, and Account teams to ensure smooth delivery of software solutions /lili Monitor project progress, surface risks or blockers early, and coordinate the right actions to keep delivery on track /lili Help translate customer needs and process gaps into clear priorities for implementation, configuration, and future product enhancements /lili Support customers during rollout and adoption, helping them embed FBK into their day-to-day tender management workflows /lili Capture customer feedback and share structured insights with Business Analysis, Product, and Engineering teams /lili Identify practical AI-enabled opportunities to improve tender workflows, reduce manual work, enhance user experience, and support better decision-making /lili Ensure a clear handover to Customer Success once the implementation reaches a stable adoption phase, including project status, open points, risks, and recommended next steps /lili Contribute to improving FBK's implementation and adoption playbooks, making customer engagements more structured, repeatable, and scalable /li /ul pb The skills you bring /b /pulli Fluency in English and Italian /lili Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or equivalent experience /lili2+ years of experience in a customer-facing role such as project management, business analysis, SaaS implementation, consulting, customer success, software delivery, or a related field /lili Experience working on software implementation, business analysis, process improvement, or digital transformation projects /lili Ability to understand business requirements and translate them into clear actions, priorities,
and delivery plans /lili Strong project coordination and project management skills, including the ability to track milestones, risks, dependencies, and follow-ups /lili Good understanding of software delivery processes and the ability to work effectively with technical and non-technical teams /lili Strong analytical, problem-solving, and critical thinking skills /lili Ability to work in a structured manner and quickly understand new topics, processes, and relationships /lili Detail- and results-oriented mindset, with the ability to work in a cross-functional, fast-paced, and constantly evolving environment /lili Excellent communication and interpersonal skills, with the ability to interact with customers, project stakeholders, and internal teams /lili Curiosity about AI and how it can improve enterprise software, process automation, and user experience /li /ul pb Even better /b /pulli Experience in consulting, cloud/SaaS business, Life Sciences, Healthcare, or software fields /lili Understanding of tender management, bid management, procurement, or related enterprise processes /lili Knowledge of SAP, JDE, or other ERP systems /lili Familiarity with AI concepts such as process automation, natural language processing, document analysis, or predictive analytics /lili Experience using data, dashboards, or reporting tools to monitor adoption, usage, project progress, or business outcomes /lili Experience creating process flow diagrams, user stories, business process documentation, or functional documentation /lili Knowledge of business process modeling and documentation /lili Certification in Project Management, Business Analysis, Agile, Change Management, or AI-related topics is a plus /li /ul pb What FBK can offer you /b /pulli The opportunity to work in a unique and fast-growing field: Tender Management /lili A growing team from diverse backgrounds to learn from and work with /lili Investment in your personal growth and skill development (career paths, LD courses, mentorships, and more) /lili A unique combination of innovative atmosphere paired with great professionalism and self-responsible work /lili Competitive compensation aligned with experience /lili We measure results, not effort.
We teach, not supervise.
xrdbqlu We solve, not execute.
/li /ul /p /p
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