Information Technology Specialist
Pubblicato il 04-08-2026 - Sharp Brains in Emilia-Romagna
p Position: IT Support Technician L1 (On-site)brSe desidera saperne di più su questa possibilità o sta pensando di candidarsi, la preghiamo di leggere le seguenti informazioni.
brp Role Type: Backfill /pp Working Days: 5 Days a week on Demand /pp Contract duration: 1 year (extendable) /pp Contract Type: Freelance / B2B contract /pp Experience Required: More than 3 years IT Support.
/pp Site Address: Modena, Italy /pp Role – Onsite Deskside Support (L1/L2) Key Responsibilities: /pp Key Responsibilities: /pp1.
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
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Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
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Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
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Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
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Administered approved software installations, updates,
and security patching in coordination with IT policies.
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Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
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Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
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Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
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Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
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Assisted with Active Directory tasks, basic user account management, and smart hands support.
11.
Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
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Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
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Followed ITIL practices for incident, problem, and service request management in corporate environments.
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