Customer Service Specialist Italian Speaker (Remote) Application Deadline: 22 March **** Training Start Date: 24 March **** Contract: Freelance cooperation agreement About TalentWorldGroup At TalentWorldGroup we think globally and strive for excellence.
As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future.
We provide flexible, long-term remote opportunities for professionals who are passionate about customer service, technology, and innovation.
Position Overview We are looking for experienced, organized, and tech-savvy Customer Service Specialists to join our 100% remote call center operations .
This project supports a B2C online travel platform , where you will provide first-level support to homeowners and guests using the booking platform.
The role requires strong multitasking skills , as you will handle multiple cases while managing phone calls , ensuring high-quality customer service across all interactions.
Key Responsibilities Handle inbound and outbound customer service calls Manage customer tickets and email cases related to bookings Assist guests and homeowners with booking-related inquiries Process modifications and cancellations Manage deposit claims Escalate complex complaints to higher support levels Maintain accurate records of customer interactions Provide clear and professional communication with internal teams Stay updated on process changes and platform updates Deliver high-quality support while managing multiple cases simultaneously Requirements Fluent Italian and professional English Proven customer service experience Experience handling inbound and outbound interactions Ability to multitask between calls and case management Strong computer literacy and experience working online Ability to work in a fast-paced remote environment Professional, empathetic, and clear communication skills Nice to Have Experience with Zendesk or similar ticketing systems Experience using Slack Experience working in the online travel industry Experience in technical support environments Technical Requirements To ensure optimal performance, candidates must meet the following requirements: Internet Stable wired broadband connection Hardware Processor: Minimum 1.8 GHz (64-bit preferred) RAM: Minimum 8 GB (higher recommended) Storage: Minimum 10 GB free space Screen resolution: **** × **** preferred Wired USB headset required Operating System Windows 11 or later macOS 13 or later Work Schedule Monday – Sunday: 8:00 AM – 10:00 PM (CET) Mandatory: Availability for at least one weekend day (Saturday or Sunday) each week Weekly hours: Minimum 30 hours , maximum 40 hours Days off: 2 days per week Training Training duration: 1 week (not paid) Training hours: 20 hours total Training start date: 24 March **** What We Offer 100% Remote Work Flexible freelance collaboration Long-term project opportunities International remote work environment Career development and learning opportunities Gamification program with performance-based bonuses and paid holiday hours

Italian- Customer Service Specialist

Aiuti per donna disabile

Tirocinio retribuito

Ricevi nuove offerte di lavoro

Personal trainer

LAVORO a MILANO (Zona Bocconi):