Job DescriptionThe role supports the Level 3 Technical Support organization by managing complex customer escalations and developing project?specific software solutions for Logistic Automation systems.
It represents an important growth opportunity for engineers who want to deepen their technical expertise in real customer environments, steadily increase ownership, and act as a technical bridge between customers, support teams, and development functions.
Tutte le competenze, le qualifiche e l'esperienza necessarie per un candidato di successo sono elencate nella seguente descrizione.
Key ResponsibilitiesTechnical Escalation ManagementSupport the handling of complex technical escalations coming from customers and Field Engineers, progressively taking increased ownership based on experience
Analyze software malfunctions in production environments to identify root causes and propose corrective actions
Contribute to the definition and implementation of workarounds or stabilizing solutions under guidance when needed
Customer?Specific Software SolutionsSupport the design, development, and maintenance of project?specific software adaptations and special versions
Support the collection and analysis of customer requirements, help evaluate technical feasibility, identify missing or unclear aspects, and contribute to feedback discussions aimed at refining and clarifying the requirements
Participate in documentation, validation, and controlled release of special software solutions
RequirementsEducation: Bachelor's or Master's degree in Software Engineering, Computer Engineering, Automation, or comparable technical discipline
Languages: Italian, English fluent

Experience & Specific SkillsJunior to mid?senior experience level (approximately 2–5 years)
Initial experience in software development, technical support, or customer?facing engineering roles
Technical & Soft Skills:Solid foundations in software development and debugging
Programming experience in C and C++, with additional experience in scripting languages for testing and automation (e.g. Python, Bash)
Ability to analyze logs, system behavior, and diagnostics
Ability to collaborate effectively in cross?functional teams
Customer?oriented attitude with focus on reliable and pragmatic solutions
Ability to handle priority changes and time?critical situations with support
Additional InformationThe role offers a clear development path toward higher technical autonomy and responsibility within Level 3 Technical Support
Exposure to real customer systems and advanced logistic automation solutions
Training and mentoring provided according to experience level
What We OfferThe opportunity to join a leading international Group, recognized for its financial strength, innovation, and sustained growth.
Role: Technical Support
Contract Type: Permanent / CCNL Industria Metalmeccanica C011
Level: B2
Compensation & BenefitsAnnual Base Salary (RAL): €35,000–€45,000
Variable compensation
Welfare and benefits package
The final compensation package (including base salary and potential variable incentives) will be defined based on the candidate's experience, technical expertise, and overall fit for the role.
Equal Opportunity StatementThis vacancy is open to candidates of all genders.
xysqume Personal data will be processed exclusively for recruitment purposes, in compliance with applicable privacy and data protection regulations.
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