Technical Engineer
Pubblicato il 04-08-2026 - Swiss IT Solutions CH in Monza
End User Computing (EUC) L1 Support EngineerJob Summary
We are looking for an End User Computing (EUC) L1 Support Engineer to provide first-line technical support to end users. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues while ensuring timely resolution of incidents in accordance with service level agreements (SLAs).Key Responsibilities
Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices.
Troubleshoot hardware, software, and operating system issues.
Install, configure, and maintain Windows ***** operating systems.
Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
Create, modify, and manage user accounts in Active Directory.
Reset passwords and manage user permissions.
Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN, DNS, TCP/IP).
Perform software installations, upgrades, and security patching.
Configure and troubleshoot printers, scanners, and other end-user devices.
Support mobile devices and basic Microsoft Intune/MDM tasks.
Log, track, and resolve incidents using ITSM tools such as ServiceNow, Jira, or Remedy.
Escalate unresolved issues to L2/L3 support teams when required.
Perform desktop imaging, device deployment, and hardware replacement.
Support onboarding and offboarding activities, including user account provisioning and device setup.
Provide remote support using Remote Desktop, TeamViewer, AnyDesk, or Microsoft Quick Assist.
Maintain accurate documentation and update the knowledge base.
Ensure compliance with IT security policies and procedures.
Deliver excellent customer service while meeting SLA and KPI targets.
Required Skills
Windows ***** Administration
Microsoft 365 (Office 365)
Active Directory
Outlook & Exchange Online
Networking Fundamentals (TCP/IP, DNS, DHCP, VPN)
Printer & Peripheral Support
Remote Support Tools
ServiceNow or other ITSM platforms
Hardware Troubleshooting
Basic PowerShell knowledge (preferred)
Strong communication and customer service skills
Qualifications
Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
1–3 years of experience in IT Helpdesk, Service Desk, or End User Support.
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