It Proximity Team Leader

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ayqy6

Reporting to the IT Support Manager Italia and representing the Group IT department, the FSS Proximity Team Leader for Retail and Corporate is a member of the Field Services and Support (FSS) team within I&O.;
Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.
Responsible for delivering effective IT support on?site or remotely across the FSS perimeter for corporate sites located in the Milano metropolitan area and the retail network in Italy belonging to Richemont Group.
Assist in continuous enhancement of the FSS organization at a regional level, aligning with Group IT and business objectives.
Support business?driven project initiatives such as new retail/manufacturing openings, closures, refurbishment, special events, and local workplace evolution.
Ultimate aim: deliver a high?quality, value?added service fully aligned with business requirements, actively engaging users in available technology.
People Management
Manage the team under his/her geographical perimeter
Recruit, coach, set objectives and appraise
Define and maintain an evolution plan for the team
Organise shift schedules to ensure required coverage
Maintain continuous relation with the Local HR department
Finance Management
Participate in budget elaboration and quarterly review
Prepare inputs about hardware/maintenance under his/her scope
Propose necessary changes or amendments to the budget
Project Management
Participate in project/activity roadmap definition and execution
Capture proactively activities from relevant entities/Group IT
Book resources to align with assigned Project Manager
Follow and promote Group IT project?management methodology




Service Management
Monitor and report delivery and support of business services in scope
Detect and report proactively patterns or malfunctions
Produce/share KPIs and maintain acceptable evolution trends
Promote best practices and ensure operational excellence in agreement with Group IT and FSS standards
Follow, seek, and promote Group IT standards
Technical Skills
Intermediate knowledge of Windows OS, macOS, Android and iOS mobile
Strong knowledge of Microsoft O365, especially MS Office, Teams, SharePoint, OneDrive
Basic knowledge of Device MDM (Workspace ONE, Intune)
Basic knowledge of Active Directory and identity management tools (Saviynt is a plus)
Basic knowledge of networking (mainly Cisco) and voice solutions (mainly Teams PSTN)
Experience in luxury retail is a plus
Project Management Skills
Organised, autonomous, with solid communication and analytical skills, proactivity, and team spirit
Client xysqume oriented and open?minded
Project Management Certification (PMI, Prince) and Agile methodology is a plus
Service Management – Detailed Knowledge Required For
Knowledge of ServiceNow or any other tool for incident, problem, change, and asset management
Deep knowledge of ITIL processes, especially incident, change, problem, asset management (ITIL Foundation certification is a plus)
Soft Skills
People management (small teams of roughly 10 people)
Good communication, both oral and written
Problem solving
Active listening
Languages
Italian – mother tongue
English – fluent (C1–C2)
French – nice to have
CCNL Commercio
Salary Range: 60K–70K€
Annual premio plan
8 EUR meal vouchers for each working day
Welfare
#J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ayqy6