Customer Experience Manager
Pubblicato il 04-08-2026 - ReeVo Cloud & Cyber Security in Vimercate
ppWe are a bEuropean Cloud Cybersecurity Provider /b supporting medium-sized and large companies in managing and protecting their IT ecosystems.
/ppThrough highly reliable Cloud services, advanced Cybersecurity solutions, we help organizations ensure business continuity, security and digital innovation every day.
/ppWith offices across Italy, France, Spain and Switzerland, we combine an international mindset with strong local expertise, supporting customers through a team of skilled professionals and cutting-edge technologies.
/ppWhat drives us is not only what we do, but how we do it: we believe in bcollaboration /b across teams and countries, btransparency /b in the way we work and communicate, and baccountability /b in delivering concrete and reliable results for our internal and external customers.
/ppWe are looking for a curious and proactive colleague to join our bCustomer Success Center Team /bas bCustomer Experience Manager /bensuring the seamless delivery and performance of Reevo's services to customers, acting as the primary point of accountability for service quality, customer satisfaction, and contract compliance.
Operating within the Customer Success Center, the Customer Experience Manager bridges customers and internal technical teams, ensuring SLA adherence, proactive service improvement, and long-term client retention.
/ph3Responsibilities of the selected candidate include: /h3ulliService Performance Management /liliOversee end-to-end service delivery to ensure compliance with contractual commitments and internal standards.
/liliCustomer Relationship Management /liliAct as the primary service contact for assigned customers; /liliManage escalations and ensure timely resolution of issues.
/liliCustomer Success Contribution /liliWork with the Customer Success Center team and Sales teams to identify upselling or cross-selling opportunities through service engagement.
/liliService Review and Reporting /liliConduct regular service review meetings with customers; /liliPresent performance data and improvement initiatives to internal and external stakeholders.
/liliCross-BU Coordination /liliCollaborate with Operations teams to ensure smooth delivery of complex, multi-BU services.
/li /ulh3The ideal candidate meets the following requirements: /h3h3Hard Skills: /h3ulliBachelor's degree in Information Technology, Engineering, or equivalent education.
/lili5+ years in service management, delivery management, or customer success roles in IT, cloud, or managed services environments.
/liliProven experience in managing high-value customer accounts and service contracts.
/liliStrong understanding of IT service management best practices.
/liliProficiency with service performance monitoring.
/liliKnowledge of cloud infrastructure, networking, and cybersecurity fundamentals.
/liliData analysis and reporting capabilities for service metrics.
/li /ulh3Language Skills: /h3ulliGood command of Italian and English, both written and spoken is mandatory; /liliGood command of French and/or Spanish is a plus.
/li /ulh3Soft Skills: /h3ulliExcellent communication and presentation skills.
/liliStrong relationship management and negotiation skills.
/liliAnalytical and problem-solving mindset.
/liliAbility to work cross-functionally.
/liliStrategic thinking with a customer-centric approach.
/li /ulh3Why Join Us: /h3pWe believe people perform at their best when they can grow, collaborate and maintain a healthy work-life balance.
/ppFor this reason, we offer: /pulliFlexible working approach and smart working opportunities; /liliMeal vouchers; /liliWelfare programs; /liliHealth and accidentes insurance coverage; /liliDedicate budget for learning, growth and development; /liliCompensation and vantaggi packages aligned with role, responsibilities and local policies.
/li /ulpIf you enjoy challenges and actively contribute to company success, we are the right place for you!
/ph3Workplace: /h3pVimercate (MB) /ppSettore: Informatica /ppRuolo: Customer Service /ppRAL: /ppSalario mensile: EUR **** - EUR **** /ppTipo di occupazione: Contratto a tempo indeterminato /p /p #J-*****-Ljbffr