Field Service Engineer

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About Us
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Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
We design, build and service cutting?edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.
As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.
If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location: Agrate MB, ITA
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.
We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.
At Applied Materials, we care about the health and wellbeing of our employees.
We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
Learn more about our benefits.
Position Overview
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment.
You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.




Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Key Responsibilities
Management of equipment performance and supply of spare parts
Implement and guarantee all levels of preventative and corrective maintenance within timelines
Supporting in troubleshooting activities and fixing technical issues on equipment
Diagnose and resolve hardware issues through understanding of software and process data as needed
Performs upgrades and retrofits on equipment
Ensures that the team applies the correct procedures and checklist for maintenance both corrective and preventive
Understands and implements correct work methodologies and procedures as per company and customer quality standards
Anticipates and responds to equipment issues and escalations in a timely manner
Collaborates and communicates with company stakeholders
Participates in internal and customer meetings
Within assigned scope, assist management in operation of site service business
Assists Applied Materials field management in establishing and achieving objectives for assigned account




Keeps field management informed on customer perception of system performance
Takes initiative to avoid and resolve customer problems
May occasionally initiate projects to drive down costs or increase uptime
May work in shift depending on assignment
Travel flexibility is required
Soft Skills
Ability to interact in a professional manner with colleagues and customers
Communicates and presents effectively technical content in a clear manner during customer meetings
Oriented to team leading and service to customers
Objective and data driven approach
Plan and organize xysqume work tasks properly and by priorities
Ability to communicate in a global organization
Explains technical information within the team and with supporting AMAT network of experts
Computer Skills
Minimum capabilities required: Outlook, MS Office (Excel, PowerPoint, etc.)
Additional capabilities welcomed: advanced software skills, industrial automation, problem solving through software analysis, software coding, server administration, computer analyst
Education
University Degree in Engineering with limited experience or ITS – Post Diploma in Factory Automation/Mechatronics
Additional Information
Time Type: Tempo pieno
Employee Type: Assignee / Regular
Travel: Yes, 20% of the Time
Relocation Eligible: No
Applied Materials is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7azfdh