Eli_Service Delivery Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7azfq6

Experteer OverviewIn this role, you will be the primary point of contact for customers in the Helicopters division, aligning service delivery with contract terms and operations.
You will assess customer needs, design appropriate service levels, and drive improvements through service plans and spare parts solutions.
You'll monitor fleet performance with KPIs and coordinate cross?functional teams to meet expectations.
This is an opportunity to shape after?sales excellence for a global leader in aerospace and defense.
ResponsibilitiesServe as the day?to?day customer contact and respond promptly to needs
Understand customer operations to define suitable service performance levels
Decide feasible, timely, and cost?effective approaches to operational issues
Propose LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts) as part of joint improvement initiatives




Organize periodic customer visits with the Technical Representative
Monitor fleet and service delivery performance via defined KPIs against targets
Define target performance levels for customers beyond contract terms
Coordinate Service Delivery departments to align with customer expectations and contractual requirements
QualificationsBachelor/Master in Engineering/Finance/Management
5/10 xysqume years of experience in Defense/Aerospace/Automotive or equivalent High Tech sector as Key Accountant in After Sales
Fluent English
French and Spanish an advantage
Benefits13th?month salary
Performance premio linked to business results
Welfare vouchers worth 250 per year
Ongoing training and professional development
Hybrid working
Well?being initiatives
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7azfq6