It Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7azoxw

Requistion ID:
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Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide.
Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.
Dentsply Sirona's products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care.
Dentsply Sirona's headquarter is located in Charlotte, North Carolina.
The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
Visit for more information about Dentsply Sirona and its products.
For our manufacturing site
Zhermack in Badia Polesine
, we are looking for a:
IT Support Specialist
The selected candidate will be responsible for providing technical support and managing corporate hardware and software, contributing to the continuity of IT services and the improvement of user experience.
Responsibilities
Provide advanced technical support to end users on hardware, software, and corporate applications
Analyze and resolve incidents and complex issues, collaborating with other levels of IT support when necessary
Install, configure, and test devices, workstations, and software in accordance with company standards
Manage and maintain user accounts and access (Active Directory, VPN, connectivity)
Support the configuration and maintenance of workstations, mobile devices, and peripherals
Ensure the proper functioning of systems through maintenance and troubleshooting activities
Communicate clearly with non-technical users, supporting them through to issue resolution
Train users on new tools and technologies
Monitor incidents and ensure consistent follow-up until closure
Participate in the implementation of IT security policies
Prepare and maintain up-to-date technical and operational documentation




Evaluate new hardware/software tools and support implementation decisions
Manage the equipment lifecycle (installation, replacement, decommissioning)
Monitor and maintain the IT inventory, interfacing with vendors
Prepare reports and provide updates to management
Ensure compliance with company and regulatory standards (e.g., SOX, FDA Part 11)
Support and, when necessary, guide or train other IT team members
Requirements
1-2 years of experience in IT support or similar roles
Knowledge of Active Directory (user creation, group management, attribute changes)
Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, etc.)
Familiarity with connectivity and access tools (VPN, basic networking)
Good knowledge of IT Service Management and Change Management processes
Technical education and Microsoft certifications (preferred)
Fluent English (C1); additional languages are a plus
What we offer:
Permanent employment contract in accordance with the Chemical Industry National Collective Labor Agreement (CCNL).
Gross annual salary ranging between €30,000 and €33,000.
Agreements with local restaurants and businesses for lunch.
Agreements with CAF for tax return (730) processing, and the possibility to access lavoro da remoto.
Equal Opportunity Employer:
Dentsply Sirona is an Equal Opportunity Employer.
All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.
Eligibility:
All successful applicants must be eligible to work in the country the position is based.
Assistance:
If you need assistance with completing the online application due to a disability, please send an accommodation request to
Agencies:
Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7azoxw