06 ago - Roma
Experteer Italy
Principal AI Solutions Architect, Customer Success
È pronto/a a candidarsi? Si assicuri di aver compreso tutte le responsabilità e i compiti associati a questo ruolo prima di procedere.
In this role you bridge customer ambition and AI transformation, partnering with strategic customers across EMEA to identify value and drive adoption. You will shape reference architectures, lead with a consultative approach, and deliver rapid AI-enabled outcomes. You’ll convert data insights into executive-ready narrative and guide multi-platform integration to improve CX.
This is a chance to scale AI capabilities within enterprises and contribute to reusable frameworks that accelerate transformation.
flexible-first culture growth through mentorship and education
August Free Fridays regionally tailored programs for employees and families
Lead discovery and strategy alignment with stakeholders to identify AI use cases and translate KPIs into technical priorities
Surface underlying problems with data-driven hypotheses and direct high-leverage interventions
Influence adoption through credible evidence and clear reasoning in the face of blockers
Translate AI performance and business impact into executive-ready recommendations
Define reference architectures, data flows, and integration patterns for AI-powered experience orchestration
Lead process-redesign workshops to achieve seamless, channel-agnostic CX and customer ownership
Ensure designs comply with security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable)
Deliver rapid POC/MVPs using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related suites
Integrate Genesys AI components with customer CRM/ERP and third-party systems
Establish KPIs and analytics to measure model and journey performance from day one
Design evaluation frameworks for production AI quality (intent accuracy, retrieval, relevance, goal completion)
Build automated eval pipelines for prompt variants, guardrails, and model versions
Architect agentic systems with clear topology, tool schemas, and orchestration logic
Measure success through production adoption and tangible outcome improvement
Collaborate with Customer Success and Professional Services to hand over production-ready assets
Codify field learnings into reusable frameworks and accelerators
Champion responsible AI design and guardrails, ensuring ethical and compliant practice
Mentor customers, partners, and internal teams to build AI maturity
8-12 years of combined experience xlwpduy in AI implementation, CX/CCaaS consulting, or technical solution architecture
Hands-on experience with CX/CCaaS platforms (Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow)
Experience with agentic AI systems in production contexts
Proven ability to work with APIs, data pipelines, and cloud environments (AWS, Azure, GCP)
Mentoring experience and ability to codify expertise into repeatable approaches
Autonomy in complex enterprise accounts, managing discovery and stakeholder expectations
Strong storytelling to translate data-driven findings into executive decisions
Experience in industries such as Financial Services, Healthcare, Insurance, Retail, or Public Sector
Multilingual capability is advantageous for the EMEA region
08 ago - Carini
Mary
08 ago - Melegnano
Sicurezza e Gestioni
08 ago - Napoli
Ilaria
08 ago - Milano
dalia2