IT-Expert
Pubblicato il 06-08-2026 - Apple in Firenze
Summary Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple’s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results.
Description Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.
Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
Maintain accuracy and follow guidance.
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Minimum Qualifications
- You should:
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Have experience in retail or sales, or related work experience.
- Be proficient in the local language, both written and spoken (sign language supported).
Preferred Qualifications
- You can:
- Demonstrate knowledge of Apple products and services.
- Show a track record of producing top-performing sales and customer experience results.
- Personalize solutions based on customer needs, and effectively communicate them.
- Solve customer concerns using care, learning, and presentation skills.
- Work in a fast-paced environment, often supporting multiple customers at the same time.
- Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
- Support and educate the broader team by sharing knowledge, experiences, and insights.
Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This range provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on contractual hours, skills,
qualifications, experience, location, and any relevant collective bargaining agreement provisions. Apple employees are eligible to participate in the Apple Inc. discretionary stock programs. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition.
Learn more about Apple Benefits For information about pay and roles, select a store and view pay information.
Note: Apple agevolazioni, compensation and discretionary stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Role Number: 114438087