Help Desk (Permanent)
Pubblicato il 06-08-2026 - Michael Page International Italia in Roma
Occasione
- Multinational legal services firm
- International environment focused on technological innovation
Azienda Multinational legal services firm.
Offerta
- Ticket support:
- Ensure customer issues are directed in the first instance to the Service Desk and ServiceNow tickets raised for all activities.
- Monitor ServiceNow incident queues, ensuring timely resolution of Incidents within SLA.
- Escalation point of contact on the ground
- Actioning requests from IT Service Desk
- Raising tickets on behalf of employees if can't fix
- Onboarding/Offboarding:
- Onboarding - provisioning of new laptops, build, peripherals
- Offboarding - organising laptop and peripheral collection
- IT Asset Management:
- Managing mobile devices, headsets & peripheral, ordering stock;
product life cycle of the asset (from the moment of purchase)
- Ensuring all processes are followed for the recording and tracking of hardware assets
- Client support:
- Client Support in an office environment (any ad hoc requests from the clients onsite)
- Major incident support:
- Major incident management as the extension of the central function
- Floor walking, investigating and line of communication
- Gathering feedback and helping facilitating that in the office
- End user device management:
- User hardware defect support (laptop/mobiles)
- User hardware peripheral support
- Employee offsite support:
- Internal conference/events support (non-client facing)
- Offsite Partner/Exec support on special occasions (subject to IT Support Lead or Regional IT Support Manager approval)
- AV Support (non-UK):
- Technical assistance, preventive maintenance, upgrades and updates
- Building Infrastructure (Core):
- Maintenance of any equipment related to network
- Special Projects (subject to IT Support Lead or Regional IT Support Manager approval)
- Assist with scheduling IT support for projects requiring on-site assistance
- Change agent - acting as an advocate of changes within IT onsite
- E.G. Local office reorganisation support
Competenze ed esperienza Skills:
- Ability to communicate effectively at all levels with both the business and other IT departments
- Exceptional customer service skills with good attention to detail
- Self-motivated, enthusiastic team player, with a 'can do' attitude
- Excellent organisational and time management skills
- Possess excellent problem-solving skills
- Being confident, proactive and flexible in your approach
- Ability to learn new technologies quickly
- Ability to work in a pressurised/stressful environment
- Willingness to travel and work in other offices within the respective region
- B2 level English proficiency
Technical competency:
- Strong technical and troubleshooting skills, with experience in software used in a professional services environment
- High level of IT literacy especially within a Microsoft environment
- Basic understanding of Network Infrastructure
- Knowledge of legal and finance applications (e.G. Intapp, SAP)
Completa l'offerta
- Great career opportunity
- International work environment
- 2 days of remote working per week