Guest Relations Agent

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Ready to join the team at InterContinental Rome Ambasciatori Palace, a 5-star luxury hotel by IHG located in the heart of Rome, on the iconic Via Veneto?

We are looking for a talented and passionate Guest Relations Agent to join our Front Office team and contribute to delivering exceptional luxury experiences to our guests.

About Us

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s.

We are passionate about sharing our renowned international know-how and cultural wisdom in truly inspiring surroundings. Our colleagues take pride in being genuine ambassadors of the InterContinental brand, sharing a passion for travel, culture and diversity.

A little taste of your day-to-day

● Creating unforgettable first impressions by warmly welcoming guests and ensuring every arrival feels personal and memorable.

● Recognising IHG One Rewards members and returning guests, delivering tailored service throughout their stay.

● Meeting guests during breakfast to ensure satisfaction, build relationships and proactively resolve any concerns.

● Becoming a trusted point of contact for guests by anticipating their needs and providing personalised recommendations.

● Handling guest feedback and complaints with professionalism, empathy and efficiency, ensuring timely follow-up and resolution.

● Collaborating closely with all hotel departments to ensure seamless communication and consistently exceptional guest experiences.

● Enhancing the check-in and check-out journey,



including room escorting whenever required.

● Anticipating guest requests and exceeding expectations through genuine luxury hospitality.

● Reporting directly to the Guest Relations Manager and Front Office Manager.

What we need from you

● Previous experience in a similar Guest Relations or Front Office role, preferably within an international luxury hotel brand.

● Excellent communication and interpersonal skills.

● A genuine passion for luxury hospitality and creating memorable guest experiences.

● Strong problem-solving skills with the ability to remain calm under pressure.

● A positive, proactive and guest-focused attitude.

● Fluency in both Italian and English; additional languages are considered an advantage.

● Knowledge of Opera PMS is preferred.

● Excellent organisational and time management skills.

What you can expect from us

We give our people everything they need to succeed.

We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support and respect, valuing different backgrounds, experiences and perspectives.

Compensation & Benefits

● RAL: €22,000 to €24,000 based on experience

● Service Charge

● Upselling Incentives

Join Us

Join InterContinental Rome Ambasciatori Palace and become part of a team dedicated to creating exceptional luxury hospitality experiences in the heart of Rome.

Send your CV to: (email hidden)

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