Desktop Technical Support Technician
Pubblicato il 06-08-2026 - Sharp Brains in Reggio Calabria
Service Area High Level Scope Sub Scope LSS - Local Site Support User On Prem IT support "• Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.) • Provisioning and deprovisioning of corporate devices (laptops, phones) • Replace broken devices with temporary devices in accordance with Ericsson’s processes • Provide technical guidance to end users for day-to-day IT issues within the office environment • Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...)." Office IT Infrastructure Support "• Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice ) • Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet • Wi-Fi, LAN) • On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage .
- Basic tasks for PABXs where applicable in coordination with L2 teams • Print equipment receipt, install, and test the printer.
- AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support • Workplace monitor deployment, testing,
and logistics handling • Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.
- Onsite assistance during scheduled maintenance or escalations (as coordinated by Client) • Coordinate with vendors or local service providers for repairs and equipment replacements as needed.
- Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner…) • Assist during internal/external audits & SOX and other compliance" "Asset Management: " "• Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson procedures • Tag /Label assets following Ericsson’s guidelines • Test devices upon arrival & store securely in Ericsson-provided facilities (may include mounting /demounting in racks).
- Update records regularly to maintain accurate inventory information.
- Perform periodic audits of hardware assets to ensure compliance with Ericsson’s asset management policies following Ericsson’s instructions. Provide timely reports on asset status to relevant stakeholders as required.
- Arrange temporary laptop loans from local stock.
- Coordinate warranty repairs • Offsite Tape management coordination with 3rd party supplier (where applicable) • Assist during internal/external audits & SOX & other compliances" Project Based Site Support "• Support for office moves, equipment relocations, or hardware refresh projects • Assist local business events such as AEMs, demos (demand based) "