Desktop support technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b37e5

Service Area High Level Scope Sub Scope LSS - Local Site Support User On Prem IT support "

- Desktop, laptop, and peripheral basic troubleshooting (Windows, mac OS, Linux OS, printers, mobile phones etc.) - Provisioning and deprovisioning of corporate devices (laptops, phones) - Replace broken devices with temporary devices in accordance with Ericsson's processes - Provide technical guidance to end users for day-to-day IT issues within the office environment - Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...)."
- Office IT Infrastructure Support "
- Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice ) - Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet - Network connectivity basic troubleshooting (example : Wi-Fi, LAN) - On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage.
- Basic tasks for PABXs where applicable in coordination with L2 teams - Print equipment receipt, install, and test the printer.
- AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support - Workplace monitor deployment, testing, and logistics handling - Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.
- Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)



- Coordinate with vendors or local service providers for repairs and equipment replacements as needed.
- Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.
- Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner...) - Assist during internal/external audits &
- SOX and other compliance" "Asset Management: " "
- Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson procedures - Tag /Label assets following Ericsson's guidelines - Test devices upon arrival & store securely in Ericsson-provided facilities (may include mounting /demounting in racks).
- Image in stock devices with latest approved OS images - Update records regularly to maintain accurate inventory information.
- Perform periodic audits of hardware assets to ensure compliance with Ericsson's asset management policies following Ericsson's instructions. Provide timely reports on asset status to relevant stakeholders as required.
- Wipe devices and arrange for their disposal in accordance with Ericsson's approved Disposal Process (including Inform the asset owner and provide certificate evidence as required).
- Arrange temporary laptop loans from local stock.
- Coordinate warranty repairs - Clean/check devices before redeployment - Offsite Tape management coordination with 3rd party supplier (where applicable) - Assist during internal/external audits &
- SOX & other compliances"
- Project Based Site Support "
- Support for office moves, equipment relocations, or hardware refresh projects - Assist local business events such as AEMs, demos (demand based) "

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b37e5