Desktop support specialist
Pubblicato il 06-08-2026 - Sharp Brains Solutions in Vittorio Veneto
Desktop Support Engineer (L1) | On-Demand Dispatch Engineer | Venice, Italy | Freelance / B2 B Contract Location : Venice (Onsite) Employment Type: Freelance / B2 B Contract Engagement: On-Demand Dispatch | Ticket-Based Work We are looking for experienced Desktop Support Engineers (L1) to join our on-demand dispatch network. È pronto/a a candidarsi? Si assicuri di aver compreso tutte le responsabilità e i compiti associati a questo ruolo prima di procedere. Engineers will be assigned onsite support requests based on customer tickets and project requirements to provide hands-on technical assistance in enterprise environments.
Key Responsibilities Provide onsite desktop and deskside support for hardware, software, and network-related issues Perform IMAC (Install, Move, Add, Change) and break/fix activities Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices Support Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and basic networking Manage Active Directory user accounts, password resets, and group memberships Support Microsoft Intune and/or SCCM for device imaging, software deployment,
and endpoint management Troubleshoot Bit Locker encryption and recovery key issues Update service tickets and documentation while adhering to SLA and ITIL processes Escalate complex technical issues when required Requirements 3+ years of experience in Desktop Support, EUC, or IT Support Hands-on experience with Active Directory Experience with Microsoft Intune and/or SCCM Experience supporting Bit Locker encryption and recovery Strong knowledge of Windows 10/11 and Microsoft 365 Basic networking and hardware troubleshooting skills Excellent communication and customer service skills Ability to travel to customer sites and respond to dispatch requests Own laptop and standard IT toolkit preferred Rate Card Hourly Rate: €30 /hour Half-Day (up to 4 hours): €90 Full-Day (up to 8 hours): €140 This is an on-demand dispatch role, not a full-time position. xrdztoy Engineers are engaged on a ticket-by-ticket basis depending on customer requirements.