Customer Success Manager
Pubblicato il 06-08-2026 - Ai Kosmo | the guest agent who sells in Roma
Full-time, flexible hours Fully remote + quarterly team meetupsLa preghiamo di leggere attentamente le informazioni contenute in questo annuncio di lavoro per comprendere esattamente cosa ci si aspetta dai potenziali candidati.AI Kosmo is the guest agent who sells. An AI agent built for hospitality that answers guest inquiries on web chat, WhatsApp, phone, email and in-room. Kosmo checks live availability and turns conversations into direct bookings - 24/7, in any language, without OTA commissions.
We're growing fast and looking for an Italian- and German-speaking Customer Success Manager. Keep reading! ResponsibilitiesManage onboarding calls with new customersBuild and maintain strong customer relationshipsPerform quality checks on our productsHandle first-level support requestsManage demo calls with potential customersIdentify and reach out to potential customersCarry out cold outreach and prospecting activitiesTake on additional responsibilities based on your skills and interests RequirementsKey RequirementsProfessional proficiency in GermanProfessional proficiency in ItalianProfessional proficiency in EnglishExperience in customer success,
sales experience is a plusKnowledge of and experience in the hospitality industryInterest in artificial intelligence and experience using itExcellent organizational and time management skillsStrong attention to detail and ability to meet deadlinesOutstanding written and verbal communication skillsAbility to work independently as well as part of a teamExperience using CRM or customer management toolsSoft SkillsProactive approach to solving problems and suggesting improvementsAdaptability and flexibility to work in a fast-changing environmentAbility to quickly learn new tools and technologiesStrong xdwybme customer focus and ability to build solid relationshipsSelf-discipline for remote work and openness to regular in-person meetups What We OfferPlenty of room for professional growthFlexible environment that supports remote workOpportunity to learn and work with modern technologiesReal responsibility: your work truly matters here!Young, friendly, and motivated teamIf you've worked in hospitality and are looking for a change, this is the role for you!
Ready to transform the hospitality industry with us? Send us your CV!