Automotive Technical Diagnostic Support
Pubblicato il 06-08-2026 - Msx International in Genova
MSX
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has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Descriptio nThe role of
Technical Diagnostic Suppor t provides advanced technical support to dealer networks, acting as a subject-matter expert for complex diagnostic and repair issues. The role collaborates closely with Technical Departments, Engineering, Quality, and suppliers to resolve escalations, reduce repeat repairs, and improve post‑sales service quality
.This position directly impacts customer satisfaction, service lead times, first‑time‑fix rates, and dealer efficiency
.
Key activities and responsibilitie s:Serve as the primary point of contact for technical escalations from dealers and Level 1 suppor t.Diagnose complex vehicle issues using OEM diagnostic tools (e.g., Diagbox, wiTECH) and interpret electrical schematics to guide accurate repair s.Provide expert guidance on one or more domains: chassis/body, telematics and multiplexing (including OTA updates), low‑emission vehicles (LEV/PHEV), gasoline/diesel powertrains, and transmission s.Coordinate with Engineering, Quality, and suppliers to validate root causes, define corrective actions,
and contribute to field fixes and technical bulletin s.Support dealer workshops with structured troubleshooting steps, repair procedures, and parts recommendations to improve first‑time‑fi x.Maintain accurate case documentation, including diagnostics performed, measurements, test results, and repair outcome s.Monitor KPIs (case resolution time, repeat repair rate, customer satisfaction, warranty cost impact) and drive continuous improvement initiative s.Ensure compliance with safety, quality standards, and OEM procedures during all support activitie s.Collaborate cross‑functionally to improve serviceability of new products and contribute feedback to product developmen t.
Qualificati onsProven experience in automotive aftersales and advanced technical diagnostics within dealer or OEM environmen ts.Track record resolving complex, multi‑system faults and guiding workshop teams through structured diagnosti cs.Experience collaborating with engineering, quality, and supplier teams on field issues and corrective actio ns.Background in creating technical guidance, training content, or knowledge base articles is a pl us.Strong practical and theoretical understanding of modern automotive systems and diagnostics workflo ws.Proficiency with OEM diagnostic platforms and procedures (e.g., Diagbox, wiTEC
H).Ability to read and interpret electrical wiring diagrams and technical documentati on.Deep knowledge in at least one of the following domai ns:Chassis and body syst emsTelematics, CAN/multiplexing, and Over‑The‑Air (OTA) update proces sesLow‑emission vehicles (LEV, PHEV) high‑voltage systems and saf etyGasoline/diesel engines and transmissions (mechanical/electronic contr ol)Working knowledge of warranty processes, service quality KPIs, and dealer operatio ns.Good command of English; additional languages are an advanta ge.Advanced diagnostics using Diagbox/wiTECH and related OEM tools; data logging, ECU interrogation, and fault tree analys is.Electrical diagnosis: schematic interpretation, multimeter/oscilloscope measurements, signal analys is.Software update and configuration procedures, including OTA readiness and rollback concep ts.Use of technical information systems, service portals, and case management too ls.Root cause analysis methodologies (e.g., 5‑Why, Ishikawa) and structured troubleshooti ng.Competent with MS Office/Google Workspace for reporting and technical documentati on.Customer and cost sensitivity with a focus on first‑time‑fix and minimizing repeat repai rs.Excellent communication: ability to synthesize complex technical issues into clear, actionable guidance for workshop personn el.Strong organizational skills and coordination across multiple stakeholders and concurrent cas es.Training and coaching mindset; capable of delivering concise, impactful technical sessio ns.Autonomy and accountability in case ownership, with proactive follow‑up until resoluti on.Analytical thinking, problem solving, and attention to detail under time constrain ts. xlwpduy Teamwork and collaboration in a cross‑functional, international environme nt.
Additional informat ion:CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi, Livel lo 3RAL 3
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