MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

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With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues .

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs .

What you’ll do

Support dealerships and repairers on-site and remotely

Diagnose and resolve complex electrical, electronic, and drivability faults

Use OEM tools (e.g.

wiTECH, DiagBOX ) for diagnostics, flashing, and parameterization

Identify root causes using wiring diagrams and technical documentation

Support both individual cases and wider technical issues across fleets

Create clear technical reports and case updates

Coach technicians and provide hands-on guidance

Feed recurring issues into continuous improvement

What you bring

Strong experience in automotive diagnostics / technical support / workshop or field service

Proven ability to fix complex electrical/electronic faults

Hands-on use of

OEM diagnostic tools

Confidence reading wiring diagrams and technical documentation

Experience working with workshops, engineering, or technical teams xlwpduy

Ability to support and guide technicians

Preferred : experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background

Technical knowledge

Modern vehicle systems

powertrain, ADAS, body electronics

Networks

CAN / LIN / FlexRay

Diagnostic methods

root cause analysis, guided diagnostics, flashing

Language

Working proficiency in Italian and English required (written and spoken)

Additional information

CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi, Livello 2

RAL 36 EUR

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