ASSISTANT STORE MANAGER_RETAIL

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b4oqp

Zadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. By revisiting basics so casual and rock'n roll, Zadig & Voltaire is the embodiment of a new luxury. A chic and relaxed luxury.

The role of Assistant Manager is an essential part of the store function. Connecting and engaging with the Zadig&Voltaire; customers, supporting the day to day activities of their team and store, and leading the store & team performance towards success. You are a role model in everything you do and you share your knowledge and skills with your colleagues.

The Assistant

Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience. As an Assistant Manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards. You will support the store manager in building a store environment that nurtures creativity and employees development.

Drive sales: you coach your team in delivering exceptional and personalised customer experience Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs You are constantly present on the shop floor and fully available to look after customers needs Be able to build customer loyalty,



understand customer relationship management Be knowledgeable of the collection and the brand iconic pieces Support the development of the team and store KPIs Be proactive in developing your team skills and brand/product knowledge Be approachable and a great communicator who can ensure business runs smoothly Operations : Drive sales: Fully proficient on operating till system, payments and fraudulent transactions Manage the opening and closing procedures for your store and ensure luxurious store environment and standards Fully proficient with all operational aspects and procedures, and proactive to learn new processes Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies Have an awareness of the loss prevention procedures in store and communicate these to the team Pay attention to the security of the team and customers, by respecting health & safety guidelines Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers...) Manage the needs of customer including exchanges, credit notes Offer each customer the opportunity to be on the mailing list Maintain the replenishment of bags, boxes etc Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager Commercial & Merchandising : Be commercial in everything you do ! Manage deliveries,



ensure replenishment is made and new collection is processed according to the ZV guidelines Manage the VM guidelines implementation and train your team on all VM aspects & standards Ensure the shop floor and the windows standards are impeccably maintained Know, use and communicate the VM tools and guidelines to the team.

Human resources : Support the recruitment for the store with the manager Train and develop the team with a development plan that emphasizes their skills Follow the training progress of the new employees Demonstrate strong leadership skills and passion for people development Be a quick learner and good listener Understands how to deliver and coach luxurious customer experience Understand the business KPIs Show passion about the luxury retail and interest in fashion and retail market trends Adapt to new situation, be proactive! Great people skills, excellent team work skills, be enthusiastic, dynamic! Sense of the responsibilities and of the priorities of the store Personal data Your personal data will be retained for a period of two years from the end of the recruitment process.

It will only be shared with internal teams and any service providers involved in the recruitment process. You may access your personal data, have it rectified, request its erasure, or exercise your right to restrict the processing of your data. xrdztoy To exercise these rights or for any questions regarding the processing of your data, you may contact our Data Protection Officer: Finally, if, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the relevant data protection authority.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b4oqp