Salesforce Functional Support Specialist
Pubblicato il 06-08-2026 - Gruppo importante in Assago
- Help design, build and continuously improve the clients online platform.
- Research, suggest and implement new technology solutions following best practices/standards.
- Take responsibility for the resiliency and availability of different products.
- Be a productive member of the team.
Requirements
- 4â5+ years of overall IT experience with strong hands-on expertise in ServiceNow development.
- Proven experience in ServiceNow Sales and Order Management (SOM) and CPQ implementations.
- Design, develop, configure, and support ServiceNow solutions with a focus on Sales and Order Management (SOM) and CPQ modules.
- Collaborate with business stakeholders, architects, and functional teams to gather requirements and translate them into scalable technical solutions.
- Configure and customize workflows, catalog items, business rules, UI policies, client scripts, Flow Designer flows, integrations, and automation solutions.
- Implement and support CPQ functionalities, including product configuration, pricing models, quote generation, and order orchestration.
- Develop and maintain integrations with CRM, ERP, and third-party systems using REST/SOAP APIs and Integration Hub.
- Participate in solution design, code reviews, testing, deployment, and release management activities.
- Troubleshoot platform issues and provide timely support and resolution.
- Ensure compliance with ServiceNow best practices, governance standards, and security guidelines.
- Create and maintain technical documentation, knowledge articles,
and operational procedures.
- Work effectively within Agile/Scrum teams across global environments.
- Strong understanding of: Service Catalog, Flow Designer, Integration Hub, Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, REST/SOAP Integrations
- Strong proficiency in JavaScript and ServiceNow scripting concepts.
- Experience with order management lifecycle and quote-to-cash processes.
- Familiarity with Agile methodologies and DevOps practices.
- Strong analytical, debugging, and problem-solving skills.
- Excellent verbal and written communication abilities.
- Strong interpersonal and stakeholder management skills.
- Exposure to telecom, manufacturing, or enterprise sales domains is an added advantage.
- Experience with CRM platforms such as Salesforce is beneficial.
- Knowledge of ITSM, CSM, FSM, or other ServiceNow modules is a plus.
- Strong collaboration and teamwork mindset.
- Ability to work independently and manage multiple priorities effectively.
- Proactive attitude with a continuous learning mindset.
- Customer-focused and consultative communication approach.
- Bachelorâs degree in Computer Science, Information Technology, Engineering, or a related field.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
Benefits
- A challenging, innovating environment.
- Opportunities for learning where needed.