Italian Customer Specialist in Lisbon
Pubblicato il 06-08-2026 - Cross Border Talents in Torino
ph3Take Your Customer Service Career to the Next Level! /h3 pAre you passionate about helping people and creating positive customer experiences? Join a dynamic international team as a Customer Specialist Representative and play an important role in supporting customers, solving problems, and ensuring a smooth and satisfying experience at every interaction. /p h3Role Overview /h3 pAs a bCustomer Specialist /b, you will be the first point of contact for customers, providing professional and personalized assistance with inquiries, orders, accounts, products, services, and general support requests. Through phone, email, chat, and other digital channels, you will identify customer needs, provide effective solutions, and ensure a positive experience from start to finish. /p h3Key Responsibilities /h3 ul liProvide friendly and professional customer support through phone, email, chat, and other communication channels. /li liAssist customers with general inquiries, orders, deliveries, accounts, payments, products, and services. /li liUnderstand customer needs and provide accurate, clear, and helpful information. /li liResolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach. /li liGuide customers through processes, platforms, products, or services when assistance is needed. /li liAccurately document customer interactions, requests, and resolutions in internal systems.
/li liCollaborate with internal teams to ensure timely issue resolution and a seamless customer experience. /li liIdentify recurring customer concerns and share feedback that may help improve processes and service quality. /li liMaintain up-to-date knowledge of company products, services, procedures, and policies through continuous training. /li /ul h3Requirements /h3 ul libLanguage Skills: /b Fluent in Italian (C1/C2 level) and English (B2 level) /li libEligibility: /b EU citizenship or valid Portuguese residency card /li libSkills: /b Strong analytical, creative, and communication abilities /li libMindset: /b Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field /li /ul h3Why Join Us /h3 ul libCompetitive Salary: /b We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions /li libMeal Allowance: /b Enjoy a meal allowance to keep you energised during working hours /li libHealth and Life Insurance: /b Agevolazioni from comprehensive coverage to support your well‑being. /li libRelocation Package: /b Receive support if relocating to ensure a smooth transition /li libOnsite Work: /b Engage and grow in a collaborative office environment /li /ul pReady to take on this exciting opportunity? Apply today, and let’s connect! /p /p #J-18808-Ljbffr