(Senior) Customer Success Manager Italy (m/f/d)
Pubblicato il 06-08-2026 - aufinity Group in Roma
ppAs our (Senior) Customer Success Manager for Italy, you will be the strategic anchor for our expansion, focusing heavily on senior stakeholder management and end‑to‑end project management. You will navigate complex client landscapes, align C‑level expectations, and execute the flawless rollout of our innovative payment platform across major Italian car dealership groups. /p h3Your mission /h3 ul libStakeholder management: /b Serve as the primary, high‑level liaison and trusted advisor for our Italian customer portfolio /li libProject management: /b Drive the end‑to‑end implementation of our innovative payment process platform from kickoff to final rollout /li libRisk mitigation: /b Identify onboarding bottlenecks proactively and resolve them cross‑functionally through rigorous project tracking /li libTraining leadership: /b Lead comprehensive education sessions both remotely and on‑site to ensure seamless product adoption by operational managers /li libAccount expansion: /b Upgrade existing clients to advanced feature sets by continuously demonstrating long‑term strategic value /li libProduct alignment: /b Translate direct customer feedback into actionable project requirements for our internal product and engineering teams /li /ul h3Your profile /h3 ul libProject expertise: /b Minimum 5 years of digital multi‑project management,
ideally backed by a proven track record of complex software implementations /li libStakeholder skills: /b Executive presence that allows you to confidently manage, navigate, and negotiate at C‑level, even in tense situations /li libHard skills: /b Advanced background in FinTech, digital payment solutions, or the automotive SaaS environment /li libWorkflow management: /b Structured working style with the ability to orchestrate multiple enterprise‑level projects simultaneously under pressure /li libLanguages mobility: /b Native or bilingual Italian language skills combined with business‑fluent English and a strong willingness to travel /li /ul h3Why us? /h3 ul libGrowth journey: /b Impactful opportunity to be part of one of the most exciting and fastest‑growing FinTech scale‑ups in Europe /li libDevelopment: /b Extensive training budgets and tailored career advancement opportunities to constantly improve your skills /li libCulture: /b Open and transparent corporate environment that actively encourages flat hierarchies and the realization of your own ideas /li libFlexibility: /b Modern working models with the possibility to work from home and balance your professional life /li libTeam spirit: /b Vibrant community fostered by regular monthly team events, celebrations, and shared fun /li /ul /p #J-18808-Ljbffr