Italian-Speaking Customer Support - Relocate to Portugal

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b6f8y

ppbLocation: /b Lisbon, Portugalbr/bWork Model: /b Remote, Portugal-basedbr/bEmployment Type: /b Full-timebr/bLanguage Requirement: /b Italian and English /ph3bAbout The Role /b /h3pWe are hiring an bItalian-speaking Technical Customer Support Specialist /b for a tech customer service project based in bPortugal /b. /ppIn this role, you will provide customer support in bItalian and English /b, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences. /ppThis is a bremote position /b, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates. /ppbResponsibilities /b /pulliProvide technical customer service and support /liliIdentify, troubleshoot, and resolve customer issues efficiently /liliHandle customer inquiries and complaints with professionalism, empathy,



and patience /liliClearly explain technical solutions to customers /liliTrack customer issues and ensure accurate documentation /liliFollow up on cases until resolution /liliMaintain a positive customer experience and build customer loyalty /li /ulpbRequirements /b /pulliFluent in bItalian and English /b /liliTech-savvy and comfortable handling technical inquiriesbr/Strong communication skills /liliGood problem-solving ability and quick thinking /liliDetail-oriented and able to track issues properly /liliEmpathetic, patient, and customer-focused /liliAble to stay calm and focused in high-pressure situations /liliPrevious customer service experience is preferred /liliPrevious sales experience is a plus, but not mandatory /li /ulpbBenefits /b /pulliCompetitive Salary /liliRemote work model, based in Portugal /liliRelocation support provided /li /ulpInterested candidates are welcome to apply by submitting their updated CV to /ppOnly candidates fluent in both bItalian and English /b and currently based in Portugal or EU passport holders open to relocation will be considered. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b6f8y