Front Office Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b6sif

**PARAGON 700 BOUTIQUE HOTEL & SPA is looking for a Front & BACK office agent and DUTY manager** You will be responsible for the operations, strategies and development of our Front & Back office department and reception, ensuring the highest standards of service. **Main duties & responsibilities**: - Responsible for Front Office effective management and Guest service delivery. He will be the role model of Paragon 700 service style: great attention to customization of Guest service and interaction and exquisite knowledge of the location.
- Responsible for leading the department in order to reach financial, quality and people objectives. Assure that all finance and department procedures are followed.
- Dealing with customers, including handling complaints
- Responsible for occupancy and room revenue. Assisting with the development of profit improvement ideas.
- Assisting with inputs for budgeting and forecasting.
- Proactive in suggesting ideas to improve guest service and hotel profit.
- Be a role model for team development and produce evidence of professional growth of team members
- Assist with the luggage and car parking if necessary
- Have effective communication skills,



communicate clearly and in a appropriate manner (both verbally and non-verbally) **Requirements**:
Experience required: - Knowledge of Hotel Management software (Channel manager-SiteMinder)
- Knowledge of ProtelAir PMS and SimpleBooking systems
- Knowledge of Sales strategies and marketing policies;
- Knowledge of **OTA** and Channel Manager
- Fluent in ENGLISH and Italian ( C1 written and C1 verbal). A third language is an advantage;
We can help to find accommodation (circa €350 al mese) Contract: Tempo pieno - Duration: 10 months year after year (Hotel is closing for holidays from January 6th) Starting date: to be discussed. Hotel reopens on March 14th Shifts: - flexible **Experience**: - Professional experience in a 5* Boutique Hotel minimum 3 years in the same position (mandatory) Languages: - English (mandatory) All CVs must be sent with **picture** andincluding authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection. Work Location: In person

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b6sif