Client Delivery Manager Expert

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b7f3g

What you'll do
The Senior Global CDM CoE is a senior expert and strategic enabler responsible for shaping, scaling, and governing advanced CDM practices globally. This role supports regions on high‐impact initiatives such as Customer Readiness workshops, pre‐sales engagement, AI‐enabled use cases, crisis/escalation support, Commit to Consume practices, and other strategic programmes that directly influence customer outcomes, revenue protection, and adoption success.
This is not an operational delivery role, but a thought‐leadership and enablement position that amplifies CDM impact across regions.
Client Leadership
Act as a global trusted advisor for complex, high‐risk, and strategic customer engagements.
Support regions with Customer Readiness workshops, executive‐level customer discussions, and critical escalations.
Provide senior guidance on customer lifecycle strategy, adoption readiness, and governance setup.
Represent the CDM CoE in executive steering, crisis situations, and cross‐LoB customer scenarios.
Contract Adherence




Ensure CDM best practices uphold contractual commitments, service scope, and governance frameworks across regions.
Provide expert guidance on contract interpretation, lifecycle milestones, and entitlement usage.
Support regions in proactively identifying and mitigating risks related to contractual compliance and service delivery.
Act as an expert reference for pre‐sales and post‐signature contractual readiness discussions.
End‐to‐End Contract Ownership for Delivery of Service
Enable regions to consistently apply end‐to‐end lifecycle ownership from contract signature through steady‐state operations.
Provide escalation support where delivery risks threaten service continuity or customer outcomes.
Revenue Management
Guide regions on revenue realization awareness and optimisation strategies within large and complex customer engagements.
Support identification of value acceleration opportunities, adoption levers, and expansion readiness.
Partner w

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b7f3g