Akeneo is the leading AI-powered Product Data Platform that helps brands, manufacturers, distributors, and retailers unify product data and pricing to power better product experiences, smarter decisions, and business growth in an AI-driven commerce world.
We're all about experience - from the best-in‐class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfilment. At Akeneo, you'll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.
Learn more about our culture and values via our Career page.
Job Description
The Enterprise Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. As an Enterprise Customer Success Manager at Akeneo,

you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo's customer‐first objective. You will guide customers from implementation to renewal. You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show them how to attain more value and a clear ROI.
Responsibilities
Build strong relationships with our partner ecosystem, and key contacts at customer accounts, including C-level executives (across both the business and IT), turning them into active brand advocates through reference calls, public speaking engagements, and joint customer stories.
Drive adoption of our software and AI integrations and identify opportunities for expansion.
Create prescriptive and customised success plans to help customers define, measure, and achieve business outcomes using Akeneo's solutions.
Engage with customers in insightful ways,

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