Operations Technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b802w

Compensation: Gross Annual Salary within the indicative range of €30,000-€40,000, depending on skills and experience
Key Responsibilities
Provide onshore operational support to the underwriting team
Act as the daily liaison between the country Underwriters, Claims Handlers, Credit Control Specialist and the Global Shared Services Organization (GSS)
Contact the Shared Services Organization for customer/broker requests or urgent issues on behalf of the underwriting and claims teams
Review and field all Level 1 processing queries and requests for additional information not resolved by Underwriters or Claims Handlers (Level 0 completed by GSS teams)
Review and field all Level 1 QA/QC queries and respond proactively to resolve and identify root causes, feeding back continuous improvement opportunities to the team (Level 0 completed by GSS and/or QA/QC team)
Follow up Level 1 policy subjectivities with local brokers (e.g., phone) (Level 0 completed by GSS)
Field and respond to all onshore MNP administrative queries and requirements from brokers,



collaborating with Global LSM MNP Operations and GSS team (Local language)
Field and respond to all onshore coinsurance administrative queries and requirements from brokers, collaborating with Global LSM MNP Operations and GSS team (Local language)
Assist with oversight and coordination of all local language policy issuance and/or queries, working closely with GSS teams/offshore centres (Local language)
Help with calculation and understanding of any complex local taxes and duties as elevated by underwriters and/or GSS teams/offshore centres (Level 0 completed by GSS)
Have knowledge of local ways of working and regulations, support local underwriters and claims handlers with processes and procedures as required
Full knowledge and support on questions regarding One EU processes and LSM Workflow Management System (DOT)
Act as local country advocate and guide ensuring adherence to One EU processes and procedures, elevating challenges,

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b802w