**Primary Objective of Position**: The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one service. Additionally, they assist with instrument installations and deinstallations. **Major Accountabilities**:
**First-Line Service**: Respond promptly to customer service requests, addressing issues that require less than 4 hours of labor time. **Planned Maintenance**: Schedule and perform planned/predictive maintenance (PM/PdM) activities to keep our systems running optimally. **Hardware and Software Updates**: Document and execute TSBs related to hardware and software upgrades. **Installation and Deinstallation**: Assist with instrument installations and deinstallations as needed. **Performance Metrics**: Success in this role is measured by customer satisfaction scores (NPS), achievement of service key performance indicators,

and district-level economic growth and profitability. **Travel**: This is a field based position in LOMBARDIA. **Education**: - Proven experience.
- A degree in medical, electrical, mechanical, biology, or biomedical technology is preferred.
- Fluent Italian and intermediate English level. **Background**: - Proven track record in a similar position, supported by management and customer references.
- Successful engagement with customers, particularly lab staff.
- Technical expertise related to the product line.
- Strong communication skills.
- Ability to identify and drive issue resolution.
- Proficiency in analytical tools and software.
- Good computer skills. **Impact of Position**: The Technical Service Specialist directly contributes to the reliability and performance of our products by performing planned maintenance, upgrades, and service tasks.

Technical Service Specialist Lombardia

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