Tour Guide Program Manager — Lead Training

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b82ww

Program Services Manager -Manager of Trip Leaders Team Job Category: Associate
Requisition Number: PROGR004396
Posted : May 19, 2026
Full-Time
On-site
Locations Showing 1 location
Description Grand Circle Corporation is dedicated to enriching the lives of our travelers, employees, and the communities where we live and work. As the leading U.S. direct marketer of international travel for Americans aged 50+, we've welcomed over one million travelers since 1958. We're now seeking a Program Services Manager (Tour Guide Manager) to join our team.
What We Offer Competitive compensation
Incentive Bonus based on targeted results
Merit increase based on performance
Personal and Professional Growth – Available on request
Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
Travel Deals – WORLDWIDE GC Tour packages available to @ discounted price
Referral Premio
Full training program onsite
Working as part of an international team (exposure to colleagues in worldwide offices).
All benefits are applicable at company discretion




Key Responsibilities Recruit and train Tour Guides aligned with our Company Values
Build and maintain hiring and training plans to support all products needs
Lead Tour Guide meetings and training sessions both in-office and on the road
Create individualized training plans for new Tour Guides
Support, inspire, and coach the existing Tour Guide team to achieve excellence
Conduct live coaching via phone, Microsoft Teams, and in person
Ride along on tours to assess and support on-the-ground performance
Assign Tour Guides based on performance and operational requirements
Address underperformance when necessary
Engage with travelers during tours
Provide 24/7 emergency support to Tour Guides
Manage administrative tasks while traveling and in the office
Review passenger feedback to inform coaching plans
Deliver weekly reports to Regional Leadership
Key Requirements Experience in corporate culture–driven hiring and training
Demon

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b82ww