CRM Process Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b8ae4

Join Electrolux Professional Group - as CRM PROCESS MANAGER ABOUT THE JOB The job is part of a very ambitious digital transformation program within Electrolux Professional, currently focusing mainly on customer facing initiatives. We are digitalizing our interactions with our customers by leveraging SalesForce solutions. The digital transformation is not only focusing on our partners and customers, it also entails a big transformation for all colleagues supporting our customers from back-office functions. Digital transformation is mostly about people, and not about technology **. **Digital transformation means a change for everyone. Digital can facilitate a great fulfilment and more collaboration. For this it’s important to cultivate a pro-digital mindset within the company. ABOUT YOUR TASKS **You will** **Process Design & Implementation**:Develop and optimize CRM processes to enhance customer engagement and support business objectives. **Governance & Compliance**:Establish and maintain CRM governance frameworks and ensure compliance with industry regulations and company policies. **Cross-Functional Collaboration**:Partner with various departments, including sales, marketing, IT, and customer support, to gather requirements and ensure process alignment across the organization. **Data Management**:Oversee data quality, data governance, and maintenance activities to ensure consistent and accurate customer data in the CRM system. **Training & Support**:Provide training and support to CRM users, ensuring they understand and adhere to standardized processes.



**Performance Monitoring**:Establish key performance indicators (KPIs) and monitor CRM process performance to identify areas for improvement. **Documentation**:Create and maintain comprehensive documentation of CRM processes, workflows, and user guides. **Continuous Improvement**:Lead process improvement initiatives, leveraging feedback from end-users and industry best practices to enhance CRM efficiency and effectiveness. **Project Management**:Coordinate CRM projects, manage timelines, resources, and deliverables, and ensure successful execution and stakeholder satisfaction. ABOUT YOU Degree in Business Administration Experience in working in Agile - Scrum environment is considered a plus Fluent English; any additional language will be considered a plus Advanced Jira user Proven experience as a Product Owner, Product Manager, or similar role in CRM product management in Salesforce Sales Cloud. Strong understanding of Agile methodologies and experience working in Agile development teams. Excellent communication skills with the ability to effectively collaborate and influence stakeholders at all levels of the organization. Solid analytical and problem-solving skills,



with a strong ability to use data and metrics to drive decision-making. Familiarity with user experience principles, user research methodologies, and user-centered design. Technical background or understanding of software development processes and technologies is highly desirable. REQUIRED COMPETENCES
- Customer Obsessed - you are focused on delivering value to the customers, both internal and external
- Trustworthy - you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
- Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
- Sustainable - You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically. ABOUT OUR BENEFITS: - Fair compensation and benefits package in line with the market
- Flexible hybrid workplaces that include remote and in-office roles
- Room to express your potential, develop and strengthen your competences
- Continuous learning opportunities
- Diversified, multi-cultural environment **About the Electrolux Professional Group

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b8ae4