Pre sales

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CRM Lead Functional Consultant (BizApps)
As a CRM Lead Functional Consultant , you will play a client‐facing, leadership role in the discovery, design, and delivery of Dynamics 365 Customer Engagement (CE) solutions. You will lead functional workstreams across Sales, Customer Service, Marketing, Field Service, and Power Platform, ensuring business outcomes are achieved through scalable Microsoft‐first solutions.
You will act as a trusted advisor between Avanade clients, internal delivery teams, and the broader Avanade BizApps community, applying best practices, governance, and design standards aligned with Microsoft and Avanade methodologies.
What You'll Do
Client Advisory & Leadership
Lead client engagements as a functional CRM/BizApps authority, advising on how Dynamics 365 and Power Platform can solve complex business challenges
Serve as a trusted advisor to senior stakeholders, translating business strategy into CRM and digital transformation roadmaps
Facilitate executive‐level discussions, workshops, and solution design sessions
Business Analysis & Solution Design




Lead and conduct requirements discovery, scoping, and validation workshops across multiple business functions
Translate business needs into functional and non‐functional requirements, maintaining a Requirements Traceability Matrix (RTM)
Perform fit/gap analysis against Dynamics 365 CE and Power Platform capabilities
Design end‐to‐end CRM solutions aligned with BizApps best practices, Avanade accelerators, and Microsoft standards
Delivery & Collaboration
Author functional design documents and user stories, working closely with technical consultants and architects
Collaborate with development teams to ensure functional intent is accurately implemented
Configure, prototype, and validate business processes using Dynamics 365 and Power Platform
Lead UAT planning and execution, supporting change management and adoption activities
Provide guidance and mentorship to junior consultants and offshore teams
Contr

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