Mgr-training

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**Additional Information**Pre-Opening, The Lake Como EDITION
**Job Number**25029641
**Job Category**Human Resources
**Location**The Lake Como EDITION, Via Regina 41, Cadenabbia di Griante, Como, Italy, 22011
**Schedule**Tempo pieno
**Located Remotely?**N
**Position Type** Management **The Como Lake EDITION** Nestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape. **JOB SUMMARY** Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address associates and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. **CANDIDATE PROFILE** **Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years' experience in the human resources or related professional area; certified trainer. **CORE WORK ACTIVITIES** **Administering Associates Training Programs**
- Promotes and informs associates about all training programs.




- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps associates identify specific behaviors that will contribute to service excellence.
- Ensures associates receive on-going training to understand guest expectations.
- Uses effective training methods to ensure associates have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of associates and provides feedback to individuals and/or managers. **Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if associates demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs. **Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.




- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so associates understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. **Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ EDITION Hotels unisce il genio visionario dell'albergatore boutique Ian Schrager, il servizio di un hotel di lusso di prestigio mondiale e la portata globale di Marriott International, per creare un'esperienza del tutto nuova nel mondo alberghiero. EDITION offre il meglio sotto ogni aspetto, in un delicato gioco di equilibri: tra raffinatezza e personalità, tra perfezionismo e individualismo, tra comfort, carisma e fascino. Il brand si rivolge a un

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b8lbf