Customer Service Administrator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b8p3z

**Description** Are you interested in continuing your IT career in Europe in a mission focused environment? The Leidos Defense Group has a career opportunity for a Computer Support Administrator, based in Vicenza, Italy. PROGRAM SUMMARY: This program provides critical Communications and Information Technology Services to support U.S. Africa Command, U.S. European Command, Combined Joint Task Force - Horn of Africa, Southern European Task Force, and associated staff elements and organizations. It provides our war fighters support in their mission to keep threats and vulnerabilities as low as possible by ensuring their computer network is stable, undisrupted, secure and will require OCONUS relocation. PRIMARY RESPONSIBILITIES: - Maintain, analyze, troubleshoot and repair personal computer systems, hardware, software, computer peripherals, mobile devices, printers and AV equipment.
- Assist employees via remote access, phone, or in person. May also mentor or train other Computer Support Administrators.
- Work in dynamic fast paced environments that require team interaction and coordination of efforts.
- Interface with both client managers and system users.
- Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.
- Remove old equipment and performing data migration to new machines. -Implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs.
- Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge Databases.




- Work with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
- Analyze and make recommendations for hardware and software standardization.
- Provide remote support and/or travel to customer sites as required. BASIC QUALIFICATIONS: - BA/BS + 3 years recent specialized or AA/AS + 7 years recent specialized or 11 years of recent specialized experience.
- Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/101)
- CompTIA Security + (IAT Level II or greater), current.
- TESA Eligible.
- Must hold an adjudicated Secret clearance. PREFERRED QUALIFICATIONS: - Cisco ISE & MS MIM
- Network Printer troubleshooting
- Microsoft 365 troubleshooting experience
- Adaptable to changing circumstances and operational needs.
- Experience working with basic networking and supporting Cisco Routers and Switches Why join us? Perks include: - Paid relocation to/from OCONUS location
- Overseas living allowance(s) - HOLA and COLA
- Foreign Earned Income Tax Exemption
- Benefits package including medical, dental, vision insurance; paid time off; 401k with company match; etc.
- Base access (Exchange, dining, post office, commissary access, etc.)
- Thriving Expat Community to discover Italy, Europe and more CITS3 **Original Posting**: May 13, 2025 **Pay Range**: Pay Range $57,850.00 - $104,575.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b8p3z