Lead Training Services

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OverviewExperteer Overview In this role you drive end-to-end customer success for ABB's digital platforms and solutions. You act as the technical lead for escalated issues, coordinate cross-functional delivery, and guide pilots, deployments and training to ensure value realization. You partner with Sales and OPCs/operations to align on scope, timing and budget, while feeding feedback into the product roadmap. ResponsibilitiesServe as the L4 technical contact for escalated customer issues and inquiries, delivering timely resolutions.Manage the end-to-end customer lifecycle: qualification, discovery, pilots, deployment, go-live and post-go-live support.Provide consultative technical assistance to optimize use of digital platforms and solutions.Coordinate with Sales to identify customer needs, demonstrate value, and support technical sales efforts.Ensure thorough testing, onboarding, rollout, and training for successful adoption.Coordinate project execution with OPCs and operations to meet lead times, delivery targets and budget.Track customer satisfaction, analyze root causes,



and translate feedback into backlog items.Contribute to software product roadmap and continuous improvement of digital solutions.Qualifications10 years of software engineering experience with focus on industrial/digital applications or control systemsProven leadership of multi-regional teams in distributed settingsEnhanced knowledge of AI/ML, Generative AI, and cloud-native applicationsProgramming experience in C, C++, C#, Java, .NET, or PythonFluent English communication across cultures/time zonesWillingness to travel to customer sites and ABB officesMaster's degree in Computer Science, Engineering, or related fieldCustomer-focused mindset and ability to translate needs into digital solutionsBenefitsFlexible working hoursHybrid work optionsWellbeing support for employees and familiesWelfare plan with personalized servicesCanteen or meal vouchersCompensation details and performance-based incenti

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b8vhx