Customer Service Team Leader

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b90ks

To provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. **Responsibilities**: - Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused on that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Coordination of selling activities
- Coordination and collaboration with other departments
- Maintain an orderly workflow according to priorities




- Follow Essentra’s mail guidelines **Required Skills & Experience**: - Proven experience in a customer service support role
- Excellent knowledge of management methods and techniques
- Proficiency in English (B2)
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation **What we offer**: - Competitive salary
- Discretionary premio
- Great career prospects At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7b90ks